Duty Manager

As Duty Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them, and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness. 

Sustainability, Wellness, and out-of-the-ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices, and initiatives are implemented, embraced, and adopted within the resort.

Duties and Responsibilities 

As Duty Manager, I will assume full responsibility for the efficient operation of the Front Office department to provide exceptional products and services within brand operating standards.  

The duties and responsibilities will include: 

• Have a thorough knowledge of all facilities and services offered by the hotel, including type of rooms available as well as their location and layout, selling status, rates, and benefits of all package plans, credit policy of the hotel , and reservation coding.  
• Understand the hotel's policy on guaranteed reservations and no-shows. 
• Process advance deposits on reservations. 
• Track future room availabilities based on reservations. determine room rates based on the selling tactics of the resort.  
• Oversee the management of the guest history and profile system in conjunction with the Reservations Manager.  
• Support the Resort Manager and focus on the rejuvenation of the room experience. 
• Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest needs are determined /met and oversee the overall smooth operation of guest arrivals.  
• Ensure that all set policies, procedures, and best practices are in place and rigorously enforced.  
• Instill a cost-focused philosophy through training and education.   
• Operate the property consistently with all legal, statutory, and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed, and maintained to ensure the successful operation of the hotel. 

Qualifications

To execute the position of Duty Manager, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results, including the following: 

• Possess a Bachelor's degree in Hotel Management, Business Administration, or a related field plus two years of front office/guest services experience, including supervisory experience, or an equivalent combination of education and experience. More than three years of experience in a similar hotel operational role, preferred. Insert visa/work permit requirements 
• Indonesian Citizen 

The above is intended to provide an overview of the role and responsibilities of a Duty Manager at Six Senses Bali. It is not and does not imply that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Bali is an equal opportunity employer. This policy applies to all terms and conditions of employment.