Teller Supervisor

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Position Overview

The Teller Supervisor position is responsible for managing the daily Teller function for a branch, including compliance with policies/procedures, customer service, and sales. 

Essential Job Functions (for Teller Supervisors without Vault Responsibilities):

• Ensures compliance with all regulatory, security and bank policies and procedures relating to the Teller area.
• Provides teller staff with necessary training, motivation and encouragement to ensure superior customer service and accuracy.
• Monitors staffing needs through scheduling to ensure proper coverage.
• Responsible to coach each teller to the assigned referral goals each month.
• Completes monthly and annual performance reviews utilizing teller performance records and the quarterly Teller Bonus Program.
• Implements and monitors the quarterly Teller Bonus Program.
• Maintains teller currency level requirements and orders sufficient cash to support the teller operation.
• Conducts audits and security tests as scheduled.
• Interviews and hires and staff.
• Makes check/cash disbursement decision and signs official checks.
• Coaches staff to ensure quality back-up is available during the supervisor's absence.
• Participates actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals.

Additional Responsibilities:

• Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank system.
• Works in a teller window as needed.
• Monitors timecards and completes all required reports.
• Flexibility in assisting other branch staffing needs
• Remits special services items to ensure proper handling
• Keeps a sufficient supply of cashier’s checks, Money Orders, and other supplies necessary for day-to-day operations of the teller area.
• Provides feedback on customer concerns relating to product features, pricing, new product development needs and servicing.

Supervisory Responsibilities: 

The Teller Supervisor has direct supervisory responsibilities and carries out responsibilities in accordance with the company’s policies and applicable laws.  Responsibilities include planning, assigning and directing employee’s work; evaluating performance; rewarding and disciplining employees; addressing complaints, performance coaching, and resolving issues; interviewing, hiring and training.

Responsibilities for Teller Supervisors with Vault Management (only applicable for certain branches):

• Processes mail deposits which include loan payments, safe deposits, savings deposits, and checking deposits.
• Processes coin orders for business customers and tellers requesting change.
• Processes and balances all ATM transactions for all Bancorp ATMs for the entire bank.
• Manages commercial deposits through armored services.
• Heavy lifting/pushing carts on coin boxes and coin bags.
• Orders money and sends currency shipments to other branches.
• Accurately and efficiently processes customer/business customers financial transactions.
• Strictly following bank procedures and identifying fraudulent activity to prevent potential losses to the bank.

Minimum Requirements:

• High School (or equivalent) and two or more years of teller or banking experience; or equivalent combination of education and experience.
• Lift/push up to 50lbs.
• Must work onsite to perform responsibilities of this position and available during branch hours (Monday-Friday, 8:30am-5:30pm; Saturday, 8:30am-1pm)

Competencies:

• Demonstrates excellent customer service skills.
• Good communication, interpersonal and organizational skills.
• Excellent attention to detail, accuracy in balancing and reconciliation.
• Demonstrates initiative, dependability, flexibility and good decision-making skills.
• Above average keyboard / computer, math and accuracy skills.
• Excellent interpersonal skills with ability to be a fair and effective supervisor.

Preferred, but not required: 

• Some college level courses desirable.
• Five or more years banking experience and teller responsibilities preferred.
• Sales experience preferred.

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­­­Compensation & Benefits

Base pay:  $20.50 - $26.50/hour.  Old Second is committed to fair and equitable pay practices.  Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience. 

Variable pay:  Eligible to participate in the Retail Incentive Plan.  Payment varies based upon sales referral activities and operational performance.

Benefits:  How We Support You - Old Second