Assistant Spa Manager

Job Description

We are looking for an experienced and hands-on Assistant Spa Manager to support the daily operations of our luxury spa facility. This role is responsible for ensuring smooth operations, high service standards, team supervision, and guest satisfaction in line with luxury hospitality expectations.

Key Responsibilities

• Supervise daily spa operations, ensuring service quality and cleanliness standards are consistently met

• Experience in membership sales and membership management within a spa, fitness, wellness, or similar membership-based business, with a strong understanding of sales targets and customer conversion processes

• Support the Spa Manager in scheduling, shift planning, and daily task coordination

• Lead, motivate, and monitor spa therapists and attendants during shifts

• Ensure compliance with hygiene, health & safety, and grooming standards

• Handle guest feedback and complaints professionally, escalating when necessary

• Monitor treatment rooms, facilities, and equipment; report maintenance issues promptly

• Support inventory control, linen management, and product usage tracking

• Assist with training new team members and reinforcing service standards

• Ensure SOPs and brand standards are followed at all times

Qualifications

• Minimum 2–3 years of experience in a spa or wellness operation, preferably in a luxury hotel environment

• Prior same role experience is an advantage

• Strong understanding of spa operations, treatments, and guest service flow

• Good leadership, communication, and problem-solving skills

• Ability to work flexible hours, including weekends and public holidays

• Good command of English 

• Well-groomed, professional appearance with a service-oriented mindset

Additional Information

Your team and working environment:
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.