Penske

Diversified transportation, logistics, and motorsports provider

Senior Rental Representative

Checkout & Customer ServiceConfirmed live in the last 24 hours

Full-timeOdessa, TX, USANo salary listedIn-person

About the Job

Requirements

At least 1 year of customer service experience is required.
A high school diploma or equivalent is required.
Ability to work at least one weekend day is required.
Basic computer skills, including Microsoft Word, Excel, and Outlook, are required.
A valid driver's license is required.
Regular, predictable, full attendance is an essential function of the job.
The role requires maintaining a current driver qualification file, including an annual motor vehicle records check, a successfully completed Department of Transportation physical, and safety performance history records from prior employers from the last 3 years. CDL holders must complete Department of Transportation drug screening within 30 days of starting and are subject to a Federal Motor Carrier Safety Administration Clearinghouse review.
The associate must be willing to travel as necessary, work the required schedule and at the specified location, complete the Penske employment application, and submit to a background investigation covering past employment, education, and criminal history, as well as drug screening.
The role requires maintaining constant alertness and working safely, accepting responsibility for personal safety and the safety of others.
The associate must be able to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
The associate must be able to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift and/or move up to 25 pounds/12 kilograms.
The associate must have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Compute charges for merchandise or services and receive payments.
Prepare merchandise for display, purchase, or rental.
Recommend and advise customers on a wide variety of products and services.
Answer telephones to provide information and receive orders.
Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
Keep records of transactions and the number of customers entering the establishment.
Prepare rental forms and obtain customer signatures and other information, such as required licenses.
Inspect and adjust rental items to meet customer needs.
Explain rental fees, policies, and procedures.
Confer with customers by telephone or in person to provide product and service information, take orders, cancel accounts, or obtain complaint details.
Record customer interactions and transactions, including inquiries, complaints, comments, and actions taken.
Resolve customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
Check that appropriate changes were made to resolve customer problems.
Contact customers to respond to inquiries or notify them of claim investigation results and planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for requested services, collect deposits or payments, or arrange billing.
Complete contract forms, prepare change-of-address records, and issue service discontinuance orders using computers.
Complete other projects and tasks assigned by a supervisor.
Provide front-line contact with prospects, manage a large vehicle fleet, match vehicle demand with availability, coordinate customer accounts, and ensure customer satisfaction.

Desired Qualifications

Sales experience in retail, consumer, or business-to-business settings is preferred.
Some college or a bachelor's degree is preferred.

Position Summary:

A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensure complete customer satisfaction in a fast paced environment.

Must be open to work a flexible schedule

Major Responsibilities:

• Compute charges for merchandise or services and receive payments.

• Prepare merchandise for display, or for purchase or rental.

• Recommend and provide advice on a wide variety of products and services.

• Answer telephones to provide information and receive orders.

• Greet customers and discuss the type, quality and quantity of merchandise sought for rental.

• Keep records of transactions, and of the number of customers entering an establishment.

• Prepare rental forms, obtaining customer signature and other information, such as required licenses.

• Inspect and adjust rental items to meet needs of customer.

• Explain rental fees, policies and procedures.

• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

• Refer unresolved customer grievances to designated departments for further investigation.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.

• Other projects and tasks as assigned by supervisor

Qualifications:

• At least 1 year of customer service experience required

• Sales experience (retail, consumer, B2B) preferred

• High School diploma or equivalent required

• Some college or Bachelors degree preferred

• Ability to work at least one day on weekend required

• Basic computer skills including Microsoft Word, Excel, Outlook required

• Customer service skills, dealing with people, flexibility, phone skills, team player

• Valid drivers license required

• Regular, predictable, full attendance is an essential function of the job

• As this position requires driving Penske and customer vehicles, it is regulated by the DOT and requires a current driver qualification file to be maintained as required by the role. The driver qualification file includes: an annual motor vehicle records (MVR) check, a successfully completed DOT Physical, and Safety Performance History records request from prior employers in the last 3 years. Additionally, CDL holders will have a DOT Drug Screening within 30 days of start and subject to a FMCSA Clearinghouse review.

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About the Company

Penske

Diversified transportation, logistics, and motorsports provider

Penske provides a range of transportation services, including retail automotive sales and service, truck leasing and rental, and logistics solutions, plus professional motorsports activities. Its offerings work through distinct units: Penske Automotive Group sells and services vehicles, Penske Truck Leasing rents and maintains trucks with fleet management, and Penske Logistics handles end-to-end supply chain services. The company differentiates itself by operating multiple transportation and entertainment businesses under one private global umbrella, enabling cross-sell opportunities and large-scale coordination. Its goal is to deliver reliable, end-to-end transportation and logistics solutions for individuals and businesses worldwide while growing its diversified portfolio and leveraging scale.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Bellflower, CA
Founded: 1969

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