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EasyVista

ITSM platform for mid-sized businesses

SaaS Provisioning Specialist - CloudOps

Cloud EngineeringConfirmed live in the last 24 hours
Full-timeNoisy-le-Grand, FranceNo salary listedIn-person

About the Job

Requirements

  • A minimum Bac+3 qualification in computing, systems, and automation.
  • At least three years of experience in infrastructure, deployment, or DevOps.
  • Professional French and English for technical documentation and client communication.
  • Experience with cloud environments such as AWS, Azure, OCI, or an equivalent platform.
  • Knowledge of infrastructure concepts including networks, databases, and storage.
  • Proficiency in scripting and automation using Bash, Python, Terraform, Jenkins, or equivalent tools.
  • Understanding of security and compliance principles, including TLS, certificates, and authentication.
  • Familiarity with Git, CI/CD pipelines, and deployment tools.
  • Experience in SaaS provisioning/deployment or multi-tenant environments.
  • Understanding of instance and configuration management.
  • Ability to work with Linux and Windows environments.
  • Ability to diagnose network and infrastructure issues.
  • Ability to secure highly critical deployments and adapt to operational contingencies and constraints.
  • Ability to clearly document processes.

Responsibilities

  • Deploy and configure SaaS instances and tenants for new and existing customers according to established standards.
  • Automate and document provisioning processes.
  • Ensure security, performance, and compliance standards are met during deployments.
  • Manage initial access, administrative permissions, and client connectivity.
  • Maintain current documentation of deployments and configurations.
  • Coordinate with the Infrastructure team to obtain cloud resources, including AWS, OCI, and Azure.
  • Prepare environments, including databases, storage, and networks.
  • Validate deployments and configurations before handing them over to customers.
  • Support customers' initial access and diagnose connectivity problems.
  • Perform technical handover to Implementation and Customer Success teams.
  • Maintain logs and document deployment-related incidents.
  • Evolve and improve deployment systems.

About the Company

EasyVista

ITSM platform for mid-sized businesses

EasyVista provides a suite of IT service management (ITSM) tools designed for mid-sized companies. Its platform helps organizations automate and manage services for employees and customers, covering tasks from IT support ticketing to asset management and other IT services. The product works as an integrated platform where users can submit and track tickets, manage assets, and streamline IT processes across the organization; it can be deployed and scaled to fit different business needs. What sets EasyVista apart from competitors is its long-standing focus on mid-sized companies, its all-in-one ITSM platform, and its strategic moves like ongoing international expansion and acquisitions (including the OTRS Group) to strengthen global reach. The company aims to simplify and scale IT service delivery for mid-sized organizations, enabling efficient operations and better support for employees and customers across regions.

Company size
201-500
Company stage
IPO
Headquarters
Noisy-le-Grand, France
Founded
1988

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