Director of Client Services

About Pearpop:
Pearpop is redefining how brands harness creators to reach and inspire new audiences. As a full-service creative partner, we combine creative strategy, creator curation, and media amplification to deliver content that moves culture and drives results. With best-in-class creative, unmatched creator access, and a data-driven approach, we craft strategic, insight-driven campaigns backed by full-stack technology and performance media. Whether acting as a standalone creator solution or an extension of your team, Pearpop ensures every campaign is seamless, impactful, and culturally relevant.

Working at Pearpop

We're bringing together a smart and passionate team of creative builders to join us as we are a growth-stage, high-performance startup. In addition to competitive salaries, we have all the good stuff – equity, generous health and dental insurance, 401(k), and unlimited PTO. This is a hybrid role based in our headquarters in Los Angeles; fully-stocked with snacks, beverages, cold brew.

Key Responsibilities

• Build lasting, meaningful and enduring relationships with our key accounts

• Drive revenue through long-term partnerships and key account growth

• Manage and direct strategies and tactics for the team to execute and line up key performance indicators and financial objectives including revenue, expenses and ROI

• Manage all aspects of the account management revenue generation/expansion process including continued sales, communication and negotiation

• Collaborate with and/or manage relevant team members including Account Managers, Creator Partner Managers, and Revenue Operations

• Utilize marketing and sales collateral, visual presentations, research reports and sales to support our clients and help them achieve their objectives

• Collaborate with internal teams across multiple departments to create and deliver creative solutions for clients

• Providing reporting, projections and forecasts through multiple techniques including, competitive and industry analysis, client growth plans and revenue reports

• Provide day to day support and strategic solutions for client needs through entire campaign lifecycle from pre, during, and post campaigns

• Understand and become an expert on Pearpop’s execution process and effectively launch campaigns

• Responsible for establishing new relationships with incoming business development clients and growing long-term relationships and revenue across this portfolio

What You Bring to the Table

• 7+ years experience managing and leading an account management or similar team in the social and/or creator marketing industry or an agency or media company

• A creative and strategic mindset that is eager to be applied to various business development initiatives on any given day

• Proven ability to work autonomously with a proactive mindset, easily adapting to quickly changing priorities

• Enthusiasm for and understanding of creators, brands, their culture and helping them succeed

• Strong organizational skills, clear communicator, and attention to detail that thrive in a fast-paced environment

• Passionate, ambitious, resourceful, adaptable, and humble entrepreneurial spirit

• Must be a self starter and creative problem solver

Note: Pearpop operates on a hybrid schedule & candidates need to be located in Los Angeles

Compensation

$120,000-$150,000

Pearpop is an equal opportunity employer. We are committed to creating an inclusive and welcoming environment. All employment is decided on the basis of qualifications, merit, and business need. Pearpop celebrates and embraces diversity.