Full-Time
Senior Spa Receptionist
All Accor
10,001+ employees
Global hotel management, franchising, loyalty program
No salary listed
Dundee, UK
In Person
 Administrative & Executive Assistance |
|---|
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- Previous Experience in Front Office or hotel guest-facing hospitality roles, ideally within luxury hotels.
- Supervisory experience preferred
- Exceptional guest service and communication skills.
- Professional, confident and polished presentation.
- Commercial awareness with a passion for sales and guest engagement.
- Ability to build relationships and create memorable guest experiences.
- Must be eligible to work in the United Kingdom.
- Lead the day-to-day operation of Spa Reception, ensuring an exceptional luxury guest experience.
- Inspire, support and develop the Spa Reception team, leading by example in service excellence.
- Create memorable experiences for guests and members while championing Fairmont's "Making Special Happen" culture.
- Maximise treatment bookings, retail sales and membership opportunities.
- Build strong relationships with guests and members, ensuring their individual preferences are recognised and exceeded.
- Support the wider Spa & Wellness team to deliver seamless, five-star service.
- Ensure high operational standards are maintained across reception, administration and guest communications.
- Experience working with Book4Time or Opera Cloud desirable
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- H1 2026 revenue rose 3.0% and EBITDA climbed 6.5% at constant currency.
- Pipeline reached 268,000 rooms by June 2026, supporting openings through 2027.
- Share buybacks totaled €450 million in 2026, signaling strong free cash flow confidence.
What critics are saying
- Grizzly Research’s March 2026 trafficking allegations triggered an internal investigation and reputational damage.
- Middle East disruption cut Q2 2026 performance, especially UAE Lifestyle revenues, until conflict eases.
- If Essendi regulatory approvals stall, Accor loses planned cash returns and strategic simplification.
What makes All Accor unique
- Accor’s asset-light franchise model deepened with Essendi disposal agreed July 23, 2026.
- H1 2026 revenue diversification across Premium, Midscale, Economy and Luxury cushioned Middle East shocks.
- The H World loyalty tie-up, phased through 2026, expands cross-border member demand.
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