Senior Manager - Strategy & Operations, Americas

Company:

Oliver Wyman

Description:

About Oliver Wyman

Oliver Wyman, a Marsh (NYSE: MRSH) business, is a management consulting firm driven by deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

For more information, visit oliverwyman.com, or follow us on LinkedIn and X.      

The Oliver Wyman Forum is a community of senior leaders in business, government, and society dedicated to addressing the biggest forces shaping our future. Through forward-looking research and dialogue, we turn diverse perspectives into clearer thinking and bolder action—reshaping industries, navigating global change and complexity, and reimagining leadership.

Visit our website for more details about Oliver Wyman Forum at www.oliverwymanforum.com

Role Purpose

The Oliver Wyman Forum is seeking a Senior Manager, Strategy & Operations - Americas to lead strategy and operations for the region. Working closely with the Americas Partner Lead and Director of Strategy & Operations, you will translate the OW Forum's global direction into a coherent regional strategy, priorities, and portfolio of activity. You will help shape where the Forum focuses its efforts across the Americas, aligning its work with regional business priorities, client needs, and opportunities for impact.

Central to the role is building a deep understanding of Oliver Wyman's Americas business and trusted relationships across its matrixed organization, including Partners, market and practice leaders, client teams, Marketing, Business Impact Teams, and other internal networks. You will connect OW Forum's thought leadership, convenings, and executive communities with relevant business priorities, strengthening engagement and collaboration between OW Forum and the wider firm.

You will advise senior stakeholders on strategic choices, own the regional operating model for effective and efficient cross-functional delivery of OW Forum programming, and use budget, risk, and performance insights to guide decisions. You will also collaborate with OW Forum colleagues across regions to share effective approaches, pursue cross-regional opportunities, support selected global conferences, and bring regional perspectives into the Forum's wider priorities.

Why Join Us

• Help shape the Forum's Americas strategy and priorities in close partnership with regional Partner leadership and the global OW Forum team.

• Build trusted relationships across Oliver Wyman's markets, practices, client teams, Marketing, and Business Impact Teams, connecting Forum initiatives to regional opportunities.

• Lead a varied regional portfolio spanning thought leadership, executive engagement, convenings, and improvements in how teams work together.

Meet the Team

The Oliver Wyman Forum is a community of senior leaders in business, government, and society dedicated to addressing the biggest forces shaping our future. Through forward-looking research and dialogue, the Forum turns diverse perspectives into clearer thinking and bolder action.

• Reports to: Director of Strategy & Operations.

• Day-to-day collaborators: Americas Regional Partner Lead and Partners; OW Forum regional counterparts, Fellows, Marketing & Communities, Editorial, Design, and Events; OW Marketing, practice and market leaders, client teams, and Business Impact Teams.

• People leadership: Provides direction, coaching, and developmental feedback to colleagues and project contributors, setting clear expectations and enabling effective collaboration.

How This Role Will Contribute to Team Success

• Shape an Americas plan focused on priority executives, client relationships, and market opportunities, while linking regional priorities to the Forum's global portfolio.

• Turn Forum insight, regional convening, and selected global conference opportunities into sustained executive engagement and Partner-led follow-through.

• Strengthen the effectiveness and efficiency of the Americas operating model, aligning cross-functional delivery, resources, and accountability to consistently execute regional priorities.

Your Day-to-Day

• Americas strategy and senior advisory: Work with the Americas Regional Partner Lead and Director of Strategy & Operations to shape the region's strategy, priorities, roadmap, and portfolio in line with OW Forum's global direction. Assess opportunities across markets, practices, and client priorities; frame strategic choices and resource trade-offs; and develop recommendations that guide senior leadership decisions.

• Firm connectivity and regional activation: Develop a deep understanding of the Americas business through sustained relationships with Partners, market and practice leaders, client teams, OW Marketing, Business Impact Teams, and other internal stakeholders. Identify where OW Forum's thought leadership, convenings, and executive communities are relevant to business priorities, connect colleagues to opportunities for engagement, and bring regional insights back into OW Forum planning.

• Regional convening and executive engagement: Shape and lead the Americas portfolio of strategic convenings and year-round executive engagement, including Leadership Reimagined and selected C-Suite programming, as part of the regional strategy. Partner with the Director of Marketing & Communities on community priorities and regional engagement. Support selected global conferences and flagship convenings by connecting Americas Partners and priority executives with global initiative leads and coordinating follow-through.

• Regional operating model and cross-functional delivery: Own and continually improve the operating model for delivering OW Forum programming across the Americas. Bring together Fellows, Marketing, Editorial, Design, Events, and other colleagues through clear roles, workflows, decision points, and quality standards.

• Manage dependencies, resolve delivery challenges, and improve effectiveness and efficiency across functions. Collaborate with OW Forum regional counterparts to share best practices, develop reusable approaches, and connect regional activity with global programs and opportunities spanning regions.

• Budget, performance, and continuous improvement: Work with the Director of Strategy & Operations and Americas Regional Partner Lead on regional budgets and resource planning; manage cost effectiveness within agreed authority and recommend investment trade-offs.

• Use KPIs and qualitative feedback on firm engagement, activation, convening quality, executive relationships, and agreed regional outcomes to assess impact and guide improvements. Strengthen playbooks and workflows, including responsible use of AI tools for planning, reporting, and knowledge capture.

Skills & What You Bring to the Team

• 10+ years of relevant experience, ideally in strategy consulting, professional services, or another complex global, matrixed organization.

• Proven ability to independently shape strategy, advise senior stakeholders on priorities and trade-offs, and lead complex, multi-stakeholder initiatives to measurable outcomes.

• Strong relationships and credibility with senior business leaders, with the diplomacy and influencing skills to facilitate decisions, navigate competing interests, and constructively challenge assumptions.

• Experience connecting research, thought leadership, executive programs, or other insight-led initiatives to stakeholder priorities and meaningful engagement opportunities.

• Ability to lead across functions and geographies, set clear expectations, delegate effectively, coach colleagues, and foster inclusive and accountable collaboration.

• Strong budget, resource, program, and risk management, including the ability to define performance measures and recommend informed investment choices.

• Excellent analytical, problem-solving, and communication skills, with the ability to synthesize complex information into clear recommendations for senior audiences.

• Experience improving workflows and operating approaches using practical tools, data, and AI-enabled technologies with appropriate governance and verification.

What Will Make You Stand Out

• Knowledge of how a global professional services firm converts thought leadership and trusted senior relationships into Partner-led client dialogue and opportunities.

• Experience connecting global platforms and community propositions to regional or market priorities without fragmenting the wider portfolio.

• Evidence of improving regional operating performance through sound judgment, stakeholder mobilization, clear outcomes, and the development of others.
  

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you require an accommodation during the application or interview process, please let us know by contacting [email protected] is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.