EXL

Analyzes business data and runs outsourced operations

Senior Executive

Claims AdjudicationConfirmed live in the last 24 hours

Full-timeNoida, Uttar Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

Graduate from a reputable university.
Have 3–6 years of experience in P&C Insurance with US medical bill adjudication in a BPO environment.
Have strong computer navigation and keyboarding skills, and proficiency in Microsoft Office.
Have sound knowledge of medical terminology and insurance claim handling.
Have decision-making, problem-solving, and analytical abilities.
Have written communication, listening, and reasoning skills.
Be able to multitask, prioritize, and manage daily workload.
Be self-disciplined, result-oriented, adaptable, and goal-focused.
Have customer service orientation and effective escalation-handling ability.
Be able to work collaboratively with internal teams and client stakeholders.

Responsibilities

Process and adjudicate US medical bills accurately and in compliance with client guidelines.
Maintain productivity, accuracy, attendance, and schedule-adherence metrics.
Report performance, concerns, and feedback to the Assistant/Lead Assistant Manager.
Escalate unresolved issues to the Manager as required.
Collaborate with team members for clarification and support on process matters.
Coordinate with client supervisors and subject matter experts for clarifications and training.
Handle customer service inquiries and escalations professionally.
Balance quality, productivity, and customer service standards in daily work.
Participate in training sessions conducted by internal and client subject matter experts.
Document and track daily work activities, prioritizing tasks effectively.

The Senior Executive will process medical bills from US providers within the P&C Insurance vertical, applying strong knowledge of healthcare terminology and analytical reasoning. The role demands high productivity, accuracy, and adherence to schedules while collaborating with internal teams and client stakeholders to resolve issues and ensure seamless claim adjudication.

Graduate from a reputable university.
3-6 years of experience in P&C Insurance with US medical bill adjudication in a BPO environment.
Strong computer navigation and keyboarding skills; proficient in MS Office.
Sound knowledge of medical terminologies and insurance claim handling.
Excellent decision‑making, problem‑solving, and analytical abilities.
Good written communication, listening, and reasoning skills.
Ability to multitask, prioritize, and manage daily workload.
Self‑disciplined, result‑oriented, adaptable, and goal‑focused.
Customer service orientation with effective escalation handling.
Ability to work collaboratively with internal teams and client stakeholders.

Process and adjudicate US medical bills with precision and compliance to client guidelines.
Maintain productivity, accuracy, attendance, and schedule adherence metrics.
Report performance, concerns, and feedback to the Assistant/Lead Assistant Manager.
Escalate unresolved issues to the Manager as required.
Collaborate with team members for clarification and support on process matters.
Coordinate with client supervisors and SMEs for clarifications and training.
Handle customer service inquiries and escalations professionally.
Balance quality, productivity, and customer service standards in daily work.
Participate in training sessions conducted by internal and client SMEs.
Document and track daily work activities, prioritizing tasks effectively.

About the Company

EXL

Analyzes business data and runs outsourced operations

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1999

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