Guest Services Supervisor

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Our Guest Services team is essential in creating a safe and memorable experience for all guests at Moody Center. This Guest Services Supervisor role requires a positive attitude, as well as a team-driven and proactive mindset. Each team member is responsible for providing an exceptional level of service to our guests at all arena events, including UT home basketball games, major music/entertainment events, and miscellaneous special events. This position is ideal for candidates with hospitality experience, superb customer service skills, and a flexible schedule who desire a leadership role.

This role pays an hourly rate of $20.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until December 31, 2026. 

At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets.  We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons, and community. 

Moody Center is Austin’s new arena that gave the “Live Music Capital of the World” the world-class arena it deserves.  Moody Center is a premiere 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to the University of Texas Women’s and Men’s basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, the University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has been recently named the Arena of the Year by Pollstar and by the Academy of Country Music.

• Supervise team members throughout events, including assigning equipment, coordinating post assignments, scheduling breaks, and enforcing policies, procedures, and standards
• Facilitate employee briefings pre- and post-event
• Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
• Process opening and closing paperwork
• Understand, retain, and communicate safety and security measures
• Engage with team members and guests in a positive and effective manner
• Identify opportunities to create memorable experiences for team members and guests
• Proactively welcome guests and assist with questions and requests
• Ensure that Guest Services staff are engaged and upbeat and deliver an exceptional guest experience
• Provide accurate facility information with excellent customer service to guests
• Provide critical and positive feedback to team members
• Respond to and/or escalate guest complaints, concerns, and compliments
• Reports any suspicious activity to management
• Frequent bending, lifting, extensive walking through the building, and standing for extended periods of time
• Work a flexible schedule inclusive of weekends, nights, and holidays
• Other duties as assigned

• Experience within a hospitality, sports, entertainment, or related field preferred but not required
• 2-3 years’ experience in a guest services supervisory and/or leadership role is required
• Ability to work an average of eight (8) events per month. Event requirements are subject to change with notice
• Experience in a collaborative team environment is required
• Strong verbal and written communication skills
• Ability to function independently in a fast-paced, high-pressure environment
• Ability to work a flexible schedule, including long hours, nights, weekends, and holidays
• Ability to motivate, encourage, and recognize exceptional performance
• Must be comfortable working in indoor and outdoor environments
• Must be comfortable working in an environment with loud noise levels

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.