Hotel Operations Manager

YOUR MISSION: 

As an Operations Manager Porto, you are the operational engine for a
group of Numa properties. Your mission is to work with and lead a team of on-site
Operations Coordinators to flawlessly execute our brand and operational standards,
bringing your properties to the next level and ensuring our guests have consistently
exceptional stays. You don't just oversee the daily operation; you use data to guide
your team's focus and to raise the bar, safeguard and keep our buildings in good
shape, and ensure financial accuracy and efficiency. You are the calm, decisive
problem-solver, leading your pack ensuring our tech-enabled hotel model runs
seamlessly at scale.

YOUR OBJECTIVES: 

In this role, you will:

● Define & Drive Data-Led Gameplans: Move beyond day-to-day firefighting.
Analyze operational metrics, guest feedback, and maintenance logs to identify
trends, optimize daily processes, and direct your team's attention to where it is
needed most.

● Elevate Quality Standards: Own quality. Act as the ultimate quality control
for your properties, you know them inside out. Lead weekly meetings with our
external partners to ensure that our high standards for cleanliness,
maintenance, and brand consistency are rigorously executed across all your
locations.

● Execute Capex and Facility Management Projects: Take responsibility for
the physical health of your buildings. You oversee preventative maintenance
programmes, execute property improvement projects, and manage
relationships with landlords and external contractors.

● Lead & Empower the Team: Manage, coach, and guide a team of
Operations Coordinators. You are on-site with them, you ensure they have the
tools, structure, and support needed to execute their daily on-site tasks
flawlessly and deliver exceptional guest experiences day-in and day-out.

● Cross-Functional Execution: Act as the bridge between your ground team
and central departments (like Guest Experience, Tech, and Finance), ensuring
company-wide initiatives are rolled out smoothly and local insights are shared.

● Manage Finances: Support the financial health of your set of properties. You
will approve invoices, juggle an operational budget, and collaborate closely
with financial controllers to ensure accurate P&Ls and expense tracking and
drive financial optimization initiatives.

ABOUT YOU: 

We encourage you to apply even if you don't think you meet all of the
below criteria. We care most that you are excited about the role and our mission, and
are willing to learn. Ideally, you have:

● English Fluency: (C1+ required).
● Team Empowerment: Strong people skills with the ability to coach, structure,
and motivate a distributed, hands-on team.
● Data-Driven Mindset: A highly analytical approach—you know how to look at
the numbers and translate them into practical action to lift quality and enhance
efficiency.
● Financial Awareness: Experience managing operational budgets, approving
invoices, and understanding the basic building blocks of a financially healthy
operation
● A True Hands-on Mentality: You are in your element when you are away
from the desk and out interacting with the physical product. You aren't afraid
to get your hands dirty when required, leading by example in supporting your
team and partners on site with issues they may encounter.
● A Proactive Problem-Solver: You actively seek out creative solutions to
long-standing issues rather than waiting for them to escalate.
● Calm Under Pressure: A resilient demeanor when it gets hot in the kitchen.
● Extreme Ownership: You don't say "not my problem"; you deal with issues
head-on and take accountability for the performance of your properties and
team.
● A "Win Together" Attitude: You know we are stronger as a sports team,
working towards a common goal.
● Hospitality Leadership: Previous experience in hospitality management,
operations, or facility management, with a track record of guiding or
overseeing a team.