Director of Medical Operations

Overview

Are you ready to take your physician medical leadership career to new heights? At Concentra our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. As the Director of Medical Operations, you will build clinical teams focused on service delivery, driving key business metrics, clinician support and growing core business. Also, responsible for implementation of strategy and maintaining internal and external relationships across the markets. Ensures superb patient care, satisfaction, and employer experience.

Accountable for clinical management of all locations in Indiana (outpatient centers and on-site clinics). 100% G&A with 80% of the time spent at sites.

Eligible for annual leadership bonus

Responsibilities

• Ensures quality and patient safety through the execution of clinical model across markets and service lines
• Manages key clinical and financial metrics including but not limited to PI’s, CMP, case length, days to first recheck, Specialist Referral Rate and other disability management and referral pattern metrics delivered by Clinical Analytics, holding clinicians accountable
• Monitors and coaches clinical outcomes and intervenes in outlier cases
• Maintains clinical proficiencies in patient care and EMR/PM systems to support the ability to coach and fill in as needed. Identifies need for Coding and EMR Specialists intervention for field re-training.
• Participates in appropriate risk management activities
• Drives patient and client experience/satisfaction metrics such as TAT, NPS, NPER, ENPS
• Mentors clinicians on service delivery (e.g. managing difficult patients)
• Works collaboratively with therapy and operations to ensure optimal support and workflows to foster caring environment for treatment
• Maintains and leverages relationships with employers, payers, referral sources, networks, local communities, stakeholders to drive market growth while responding to requests within 24 hours
• Mentors and coaches clinicians regarding the clinical model, outcomes, business metrics, patient/client satisfaction and center management
• Develops colleague success through all aspects of the talent life cycle for clinicians within the area including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning
• Ensures patient care delivery teams are functioning at an optimal level
• Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition
• Leads and promotes collaboration across multiple disciplines and teams to achieve clinical and business outcomes
• Develops and executes action plans to address gaps in financial performance and growth across service lines to achieve the annual business plan
• Plans and executes strategies as well as new clinical and business processes within the region
• Manages clinical staffing and personnel costs
• Manages and monitors key clinical and financial metrics including efficiencies, cost per encounter, coding and documentation, and others, while understanding the relationship between these and financial outcomes

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• Board Certified in Occupational Medicine, or related speciality such as Emergency Medicine, Family Medicine, Sports Medicine or Internal Medicine
• Current unrestricted medical license in state of jurisdiction as required for clinical and/or business duties
• Unrestricted DEA license for state of jurisdiction
• DOT/FMCSA certification - active or willing to get during credentialing
• Medical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institution
• Minimum five years directly applicable experience including relevant clinical and supervisory experience for clinical scope
• Preferred three years of experience in managed care, physician management and occupational/preventive medicine consulting with employer groups
• Experience developing and leading medical quality improvement programs, preferably in a managed care setting
• Understand relevant worker's compensation laws, state medical board requirements/processes and risk management processes

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Strong service philosophy, mentality and a focus on achieving all aspects of defined service standards
• Agrees, supports, and commits to Concentra’s core practice standards and Policies and Procedures
• Excellent communication skills including speaking, presentation, listening, telephone, negotiation, business and medical writing skills necessary to convey information to supervisors, peers, or customers
• Demonstrate a high level of skill with interpersonal relationships and communications
• Working knowledge of Human Resource principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
• Proven ability to effectively supervise other professionals
• Skilled in reviewing the clinical work of others according to professional standards and practice guidelines
• Ability to supervise, evaluate, coach, and develop staff
• Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity
• Ability to “put patients first” and enjoys treating patients
• Superior patient/customer service and “bed side manner” skills
• Must be a team player in a multidisciplinary environment
• Demonstrates a value of all contributions to product and outcome
• Displays a professional, approachable and selfless demeanor at all times both to external and internal clients
• Ability to display high degree of inspiration for team members to retain focus of providing highest levels of customer satisfaction
• Willingness to learn and continuously improve, observed, and reviewed; is positively responsive to feedback via audits, observation by peer and supervisors and reviews
• Working knowledge of medical office administration and procedures
• Basic computer skills, including email and basic excel
• Preferred experience with electronic medical record
• Excellent critical thinking, deductive reasoning and decision-making skills
• Sense of urgency, accustomed to tight deadlines, fast paced environment and ability to quickly adapt to change and stressful situations
• Ability to demonstrate Concentra's core values of having a healing focus, selfless heart and tireless resolve to serve others
• Consistent demonstration of servant leadership through actions of being welcoming, thoughtful, caring and respectful to all as well as being skillful in clinical care

Additional Data

• • Many of our centers and clinics offer working hours M-F, 8 to 5; so most staff have no nights, no weekends, no holidays, and no call
  • Compensation package:
  • Competitive base salary with annual merit increase opportunity
  • Annual Bonus Incentive
  • Generous Paid Time Off package for new colleagues include:
  • 24 days of Paid Time Off (annually, with roll-over)
  • 5 days of Paid CME Time (annually)
  • 6 Paid Holidays
  • Medical Malpractice Coverage
  • Reimbursement for dues upon approval, for the renewal of applicable licensure, certifications, memberships, etc.
  • 401(k) with Employer Match
  • Tuition Reimbursement opportunity
  • Medical/Vision/Prescription/Dental Plans
  • Life/Disability Insurance
  • Colleague Referral Bonus Program
  • Opportunity to teach residents and students
  • Training provided in Occupational Medicine
  • Supplemental health benefits (accident, critical illness, hospital indemnity insurance)
  • Pre-tax spending accounts (health care and dependent care FSA)
  • Concentra accredited CME courses
  • Occupational Health University
  • Leadership development programs
  • Relocation assistance (when applicable)
  • Opportunities for advancement locally and nationally

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

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