Banquet Attendant

Job Description

• Set up banquet rooms by following instructions for setting tables, chairs, and place settings according to the design of each event
• Prepare buffet stations by setting up with chafing dishes, serving utensils, and other decorative items
• Welcome guests to the venue and take them to their respective tables
• Distribute menus and introduce the dining format of the event
• Make and provide the bar tenders with drink orders quickly and effectively
• Serve appetizers, main dishes, desserts in a professional and timely manner
• Ensure food safety, hygiene, and sanitation practices during the course of action
• Respond promptly and accurately to guest requests
• Maintain knowledge of special dietary requests, informing the appropriate individual on the kitchen staff for proper communication and follow-through
• Communicate timing of services with the kitchen staff
• Maintain the proper quantity and freshness of items on the food and beverage stations
• Keep the work area clean and organized throughout the event
• Assist in solving guest complaints and concerns in a courteous and professional manner
• Work as a team player with the balance of the banquet team to make a seamless, harmonious flow in service
• Attend and participate in pre-event briefings and post-event debriefings
• Carry out all assignments by the company policies and procedures as it pertains to the guests’ services and the guests’ safety
• Assist in cleaning up and breaking down all banquet rooms after functions
• Retain knowledge surrounding items on the menu, what is in them; this will help ensure you can answer guest questions, including possible allergen information.

Qualifications

• Minimum 1 years in customer service / guest contact roles, preferably in a hospitality organization Other Prerequisites
• Ability to lead by example with honesty and integrity
• Ability to exceed guest expectations

Additional Information

Compensation: 1 to 2500 (MYR) (MONTHLY)