Technical Account Manager

Technical Account Managers (TAMs) are experts in the Awardco software and recognition strategies. Their primary responsibility is to understand your internal operations and business objectives, ensuring alignment with the Awardco platform’s capabilities.

Assigned directly to client accounts, TAMs act as technical advisors and consultants, helping with implementation, configuration, and optimization of the software post-launch. They also manage other scoped projects and consulting services, including RFPs, performance tuning, migrations, upgrades, and additional post-launch support.

TAMs drive program success by identifying and addressing specific challenges with creative solutions, leveraging Awardco’s software. They also provide high-level guidance to enhance the end-user experience and act as solutions engineers to implement strategies in collaboration with client stakeholders.

What you will do:

• Client Book Support
  • Aligning technical solutions with client objectives and provide in-depth product expertise
  • Maintain knowledge of software features and releases and proactively implement new features with clients where necessary
  • Investigate outstanding technical issues that have become a cancel risk, implementing proactive customer follow-up to mitigate churn
  • Build robust relationships with clients and acquire a comprehensive understanding of their business practices and operational environment.
  • Liaise with product for escalated technical issues and highly requested or necessary platform features
  • Proactively support Success Plans prescribed by CSM and provide prescriptive guidance to prove the value of Awardco
• Pre-Sale Consultative Services
  • Collaborate with Sales on Enterprise and Strategic accounts as technical advisors and platform experts. Offer prescriptive guidance for best practices and change management as it pertains to the client’s desired outcomes.

What you will bring:

• A bachelor’s degree or equivalent
• 5+ years of experience in technical support or related field
• Expert IT&C knowledge and capabilities, ability to learn new software tools on the job, and ability to provide customer training on those tools
• Excellent communication, project management, critical thinking, and problem-solving skills
• Ability to identify growth opportunities within accounts and develop strategic plans to realize them
• Ability to effectively collaborate and lead cross-functionally
• Ability to assess unusual circumstances and uses sophisticated analytical and problem-solving techniques to identify cause.

Why Awardco:

• We have a revolutionary, client-approved product.
• One of the fastest growing companies in the nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.
• Great Place to Work certified, ranked in Inc. Best Workplaces, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune’s Top Workplaces.
• Backed by renowned investors, both local and national.