Full-Time
Human Resources Business Partner
Posted on 2/22/2025
TrueML
51-200 employees
Fintech solutions for debt collection and management
Compensation Overview
$80k - $95kAnnually
Senior
Lenexa, KS, USA
This position is onsite at our Lenexa office, with potential for hybrid work in the future.
You match the following TrueML's candidate preferences
Employers are more likely to interview you if you match these preferences:
- 6+ years in HR with a focus on Employee Relations, Performance Management, Recruiting, Compensation, and Workforce Planning.
- At least 3 years of experience in a call center or customer service industry.
- Proven track record in managing complex employee relations.
- Demonstrated understanding of HR principles, including recruitment, performance management, and compensation.
- Strong analytical and problem-solving skills.
- Exceptional written and verbal communication skills.
- Demonstrated ability to drive initiatives, influence outcomes, and achieve results.
- Ability to quickly establish credibility and rapport with business unit leadership, colleagues, and stakeholders.
- Excellent interpersonal skills, including active listening, coaching, empathy, and handling sensitive matters with tact and professionalism.
- High integrity, confidentiality, and professionalism.
- Strong sense of urgency and ability to work independently.
- Experience engaging with diverse employee groups and adapting communication style to various cultural backgrounds.
- Willingness to undertake ad-hoc projects, learn new skills, and commit to task completion.
- Ability to work with minimal supervision and make time-sensitive decisions.
- Drive HR Strategy & Workforce Planning by partnering with the People Team to develop and execute an HR strategy tailored to TrueAccord needs.
- Resolve complex employee relations cases, ensuring fair and legally compliant outcomes.
- Develop managers and leaders, enhancing their skills in coaching, performance management, and team development.
- Collaborate with People Operations on leave administration, HR policies, and benefits inquiries.
- Collaborate with People Programs & Engagement teams to enhance employee experience, DEI initiatives, and workplace culture.
- Contribute to cross-functional HR projects that enhance the employee experience and drive business impact.
- Experience with Rippling, Okta, Confluence, Jira, and G-Suite.
- Experience working with contingent / BPO workforce.
TrueML operates in the financial technology sector, focusing on enhancing the financial services experience for consumers. Its main product, TrueAccord, is a digital platform for debt collection that uses intelligent technology to improve recovery rates while ensuring a positive experience for users. TrueML also offers True Life Solutions, which includes consumer tools like Engage, a communication platform that connects consumers with debt collectors and creditors to facilitate debt management. Unlike many competitors, TrueML emphasizes inclusivity and customer-friendliness in its services, aiming to make financial solutions accessible to everyone, regardless of their financial situation. The company's goal is to transform the financial landscape by providing technology that respects individual needs and improves financial health.
Company Size
51-200
Company Stage
N/A
Total Funding
$199.9M
Headquarters
Lenexa, Kansas
Founded
2013
Simplify's Take
What believers are saying
- Retain product recovered $375 million in past-due balances since January 2023.
- Thomas Overton's appointment as CTO enhances focus on machine learning capabilities.
- Retain reduces operational costs by automating delinquency communications, increasing efficiency.
What critics are saying
- Emerging fintech startups may erode TrueML's market share with similar solutions.
- Consumer privacy regulations like GDPR could impact TrueML's operations significantly.
- Economic downturns may challenge TrueML's ability to recover debts effectively.
What makes TrueML unique
- TrueML uses machine learning to personalize debt collection outreach across digital channels.
- TrueAccord platform optimizes debt recovery while enhancing customer experience and brand loyalty.
- True Life Solutions offers tools like Engage to help individuals manage and pay down debts.
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Benefits
Unlimited Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
401(k) Retirement Plan
Family Planning Benefits
Mental Health Support
Wellness Program
Company News
TrueML Products, a Fintech company developing products that enable intelligent, digital communication, announced that clients have used Retain, the company’s flagship product, to drive engagement since January with more than 1 million delinquent customers that enabled recovery of $375 million in past-due balances.Total dollars collected on the Retain product “exceed $1 billion.” Retain is a scalable, client-branded digital engagement tool powered by “an optimization engine to automate clients’ digital communications and help boost customer engagement.”Retain uses a patented decision engine and engagement data “from individual interactions to optimize communication delivery and support clients’ communication efforts.”The product offers email and SMS deliverability that “enables businesses to improve communications at scale, preserve customer relationships, and maintain compliance with built-in technology that ensures the client-specified regulatory requirements are met no matter where customers are located.”Naama Bloom, General Manager at TrueML Products, said:“In today’s challenging economic landscape, more businesses are experiencing difficulty engaging with delinquent customers, and Retain helps them improve their connection rates with those customers in order to maintain relationships and get them back on track. Managing customer communications at scale can be challenging and expensive, but using Retain allows our clients to automate delinquency communications on digital channels, leading to increased customer engagement and subsequent repayment while reducing operational costs.”Retain prioritizes customer engagement and preference “with digital communications and intelligent, optimized timing and channel selection that is critical to preserving customer relationships, like the lender-borrower relationship.”Companies use Retain to “engage users more effectively and efficiently with a digital-first approach and can reduce the need for expensive headcount to contact customers or scale operations, freeing up resources for productive inbound operations as needed.”Clients have reported four times increased agent efficiency, “up to a 75 percent reduction in full-time employees needed for customer communications, and a 13 percent overall decrease in cost to recover while using Retain for digital delivery.”
One True Holding Company d/b/a/ TrueML, a financial technology software company developing machine learning-driven products that enable intelligent, digital communication in the financial services space, announced that Thomas Overton will “join as Chief Technology Officer.”. TrueML develops software using patented machine learning technology “to create a digital-first process that aligns with consumer communication preferences.” As a mission-driven company, TrueML aims “to bring solutions to the marketplace that redefine how creditors and consumers engage in debt collection.”. TrueML’s mission is “supported by data scientists, financial services industry experts and customer experience enthusiasts collectively building technology to serve people in a digital-first way by recognizing their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.”