Facility Maintenance Shops Manager

Responsible for overseeing the operation, maintenance, and regulatory compliance of critical building systems and infrastructure. This role ensures that all assigned facilities are safely operated and maintained in accordance with institutional policies and regulatory standards, including those set by DNV/JCAHO, FDA, USDA, and OSHA.

Job Responsibilities:

• Lead and manage the overall execution of facilities maintenance projects and operational implementation of one or more compound programs of varying complexity.
• Assist in all departmental administrative and supervisory functions and assume full responsibility for departmental performance in the absence of Senior Manager.
• Ensure safe and proper supervision, monitoring, operation and maintenance of assigned areas, including systems and equipment according to departmental policies and procedures.
• Lead development and implementation of standards, policies and procedures for facilities maintenance.
• Resolve problems, emergencies and other matters affecting assigned areas of responsibility, including associated systems and equipment.
• Engage in hiring, performance management, and other people processes.
• Plan ongoing training and skill-building programs for own team; Identify and address team strengths/ skill gaps through appropriate interventions.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintain regular and predictable attendance.

Minimum Education and/or Training:

• High School diploma/GED required.
• Bachelor’s degree in Engineering or related field preferred.
• Substantial training in the philosophy and application of Conduct of Operations.

Minimum Experience:

• 5+ years technical management experience in a hospital, research institution, education environment or related environment required..
• 2+ years of experience managing people as direct reports.
• Experience leading projects/ processes end-to-end including resource planning and management, and communication and collaboration with internal cross-functional teams and external partners preferred.
• Experience developing and implementing department-wide process improvement initiatives.
• Basic proficiency in MS software and end-user proficiency in CMMS software.
• Some experience presenting in team meetings and/or to senior management.
• Proven performance in earlier role.

Licensure, Registration and/or Certification Required by SJCRH Only:

• Steam Engineer First Class License from Memphis and Shelby County Office of Construction Code Enforcement preferred.
• Refrigeration Engineer First Class License from Memphis and Shelby County Office of Construction Code Enforcement preferred.

Special Skills, Knowledge and Abilities:

• Ability to think critically, draw insights and connect the dots. Openness to change and adapting to changing times with resilience and flexibility.
• Demonstrates strong knowledge/skills within area on a consistent basis to solve complex problems independently
• Able to draw insights from different sets of data and quickly understand why issues are happening. Solves problems quickly by identifying the root causes. Encourages others to see the opportunities ahead amidst changing circumstances even when the details have not been finalized.
• Skills in communicating complex ideas effectively to diverse audiences and influence others to see different points of view.
• Leverages advanced knowledge/ skills within area to identify and implement new/improved processes/approaches
• Can present/facilitate independently in senior-level meetings. Presents information as a structured story and anticipates questions well. Addresses difficult questions and challenges effectively. Able to effectively influence others using facts and logic.
• Focus on setting high targets, following through with actions, and achieving results. Ability to anticipate roadblocks and circumvent challenges.
• Keeps teams energized and focused on high-quality results. Thinks long-term in building and executing metrics-driven plans and stretch goals for St. Jude. Builds structures and processes with clear lines of authority and accountability so teams know what they are empowered and accountable to do.
• Ability to deliver courteous, empathetic, and professional service while effectively resolving customer needs and issues. Skills in anticipating needs, building trust, and maintaining composure under pressure to enhance overall customer experience.
• Builds a culture of customer centricity among peers and team; Maintains a steady and reassuring presence during high-stress situations, instilling confidence and trust in customers. Understands nuances and complexities of a customer issue/ requirement and thinks through new alternatives. Leverages customer feedback constructively to refine service delivery and strengthen relationships.
• Knowledge and skills in providing services to support the safe, efficient and cost effective functioning of facilities (e.g. office, lab, hospital premises/ building). Knowledge of facilities infrastructure, systems, compliance and codes (e.g., CAHO, FDA, USDA, OSHA) and ability to lift heavy goods as needed.
• Leverages technical expertise to assist with the design and development of facility maintenance standards, processes and programs. Conduct regular audits and identifies trends, patterns, and insights from the data to drive operational improvements. Works closely with other teams to ensure quick and efficient routine and emergency maintenance procedures. Demonstrates physical fitness and is able to work in a stressful environment.
• Skills in managing people, establishing goals and objectives, giving feedback and having frequent career conversations.
• Is able to apply knowledge/skills within own area to deliver tasks with limited guidance
• Able to deliver results through others by setting stretch goals and holding them accountable. Coaches team members with concrete feedback and improvement ideas, including addressing employee relations concerns. Explores opportunities for development of direct reports that makes their work enriching, empowers them, and stretches their growth in lateral areas.

Physical Demands and Working Conditions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee frequently is required to talk or hear and taste or smell.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, and outside weather conditions.
• The employee is occasionally exposed to high, precarious places; toxic or caustic chemicals; risk of electrical shock; and vibration.
• The employee is occasionally exposed to high noise levels and will be required to wear hearing protection in these cases.
• An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.
• The employee must move about the work space to access work surface and shelves, cabinets, drawers, and equipment that are at, below or above the work surface.
• Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time as business needs dictate.
• This job description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
• The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $94,640 - $169,520 per year for the role of Mgr Facility Maintenance- Shops Manager.

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St. Jude is an Equal Opportunity Employer

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