Head of Operations
About the job
- 10+ years of experience in operations management, with at least 5 years in financial services or fund administration leadership
- Ahead of trends in AI for support, automation, and customer intelligence tools
- Proven track record of scaling fund operations in a high-growth environment
- Strong understanding of venture capital fund structures, regulatory requirements, and industry best practices
- Experience building and leading remote teams across multiple geographies
- Exceptional problem-solving abilities and analytical skills
- Outstanding communication and interpersonal skills
- Ability to thrive in ambiguity and drive clarity through complex situations
- Strong project management capabilities and attention to detail
- Experience with operational technology implementation and optimization
- Oversee the operational infrastructure of our fund administration business, ensuring seamless delivery of services to our growing portfolio of VC firms
- Develop and implement operational strategies that balance efficiency, quality, and scalability while delivering a delightful experience for our clients
- Collaborate with product teams to align roadmap priorities with customer feedback and rollout initiatives (e.g., feature launches, UX enhancements, onboarding flows) that measurably improve customer experience and retention
- Build and lead a high-performing team of fund operations and customer success professionals across multiple time zones
- Create and manage benchmarks and reporting systems to drive continuous operational improvement and best-in-class customer service
- Collaborate with the executive team to align operational capabilities with company growth targets
- Ensure regulatory compliance across multiple jurisdictions for our fund administration clients
- Drive automation and process optimization to increase capacity while maintaining our 90+ NPS
- Manage relationships with key service providers and strategic partners that can support the portfolio
- Implement risk management protocols and best practices across the organization
About the company
Decile Group helps emerging venture capital managers launch, operate, and grow funds through the VC Lab accelerator, the Decile Hub fund-management SaaS, Decile Partners back-office services, and the Decile Capital fund of funds. The Start Fund enables investors to launch institutional-grade venture funds with no upfront legal or formation costs, backed by a seed round. Led by Adeo Ressi, the company promotes the Mensarius Oath to guide ethical investing. It differentiates itself by offering a combined accelerator, technology platform, and back-end services with an ethics-first focus to simplify fund creation and attract capital.
Company Size
51-200
Company Stage
Seed
Total Funding
$14M
Headquarters
San Francisco, California
Founded
2021
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Simplify's Take
What believers are saying
- Decile Group raised $14 million in July 2025 from Draper, Javelin, and Geek.
- VC Lab Cohort 22 started September 23, 2026, showing active demand.
- Over 110 Start Fund managers reached first close in 64 days.
What critics are saying
- Start Fund excludes Europe, India, Japan, the UK, and crypto businesses.
- Decile Group depends on first-time managers, a weak segment during funding droughts.
- If VC Lab cohorts slow, the platform loses its main acquisition engine.
What makes Decile Group unique
- Decile Group launched VC Lab, which says it has launched 853 funds by 2026.
- Start Fund lets managers launch institutional-grade funds in under one business day.
- Decile Hub bundles AI fund tools, LP reporting, and back-office operations.
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Benefits
- Remote Work Options
- Flexible Work Hours
- Paid Vacation