All Accor

Global hotel management, franchising, loyalty program

Waiter/Waitress

Dining, Bar & Counter ServicePosted on Nov 11

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

A diploma or degree in vocational hospitality is required.
Fresher candidates or candidates with one year of experience in a four- or five-star hotel are eligible.

Responsibilities

Provide courteous, professional, efficient, and flexible service in accordance with Rixos standards and standard operating procedures.
Rotate among Food and Beverage subdepartments or other hotel departments as assigned.
Perform assigned opening and closing procedures.
Understand menu food and beverage items and recommend combinations and alternatives to guests.
Keep the workplace and surrounding area clean and organized.
Handle guest enquiries courteously and efficiently, and build rapport while maintaining good customer relationships.
Monitor operating supplies and reduce spoilage and waste.
Report guest complaints or problems to supervisors when no immediate solution is available and follow up with guests.
Assist with monthly, quarterly, bi-yearly, and yearly inventories of operating equipment.
Report for duty punctually in the correct uniform and name tag, maintain personal appearance and hygiene, and follow hotel and department appearance standards.
Maintain good working relationships with colleagues and other departments.
Read and follow the Employee Handbook, hotel rules and regulations, and policies concerning fire, hygiene, health, and safety.
Comply with applicable local legislation.
Adapt to departmental changes and, when required, perform reasonable duties or work in alternative departments or areas to meet business and guest-service needs.
Attend training and meetings as required.

Job Description

To provide a courteous, professional, efficient and flexible service at all times, following Rixos Standards of Performance.
To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.
To carry out any other reasonable duties and responsibilities as assigned.
To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager and supervisor.
To perform opening and closing procedures established for the place of work as assigned.
To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.
To ensure that the place of work and surrounding area is kept clean and organized at all times.
To handle guest enquiries in a courteous and efficient manner.
To establish a rapport with guests maintaining good customer relationship.
To monitor operating supplies and reduce spoilage and wastage.
To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
To provide friendly, courteous and professional service at all times.
To maintain good working relationships with colleagues and all other departments.
To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
To comply with local legislation as required.
To respond to any changes in the department as dictated by the needs of the hotel.
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
To attend training and meetings as and when required.

Qualifications

Diploma or degree in vocational hospitality
Fresher or 1year experience in 4-5 star hotel

Additional Information

What is in it for you:

Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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