OneLocal is a leading provider of AI-powered digital marketing solutions for small and medium-sized businesses. We are committed to helping SMBs grow by providing easy-to-use, affordable, and effective marketing tools. From websites and SEO to reviews, advertising, social media, and more, our cloud-based platform offers a suite of interconnected tools that streamline operations and facilitate seamless customer communication. Leveraging structured and unstructured data, we power our own AI capabilities to automate client interactions, generate engaging content, and streamline information workflows.

OneLocal is seeking an Implementation Specialist for a 6-month contract with the possibility of an extension, who is a big thinker and seeks to be challenged as we scale. The ideal candidate is a customer-centric, proactive individual who is looking to join an early-stage technology company and drive growth and innovation. You will be joining a motivated and fast-paced team that strives to create long-lasting relationships with our clients and produce results. If you’re ready for a change and looking for an opportunity that’s equal parts challenging as it is rewarding, you’ll find it here.

What You’ll Be Doing

• Go above and beyond for your clients, ensuring the successful use of the OneLocal platform from the moment the contract is signed
• Collaborate with our merchant to collect requirements essential for shaping their website development
• Guide clients through the process of accessing their social media platforms, assisting in obtaining credentials or granting access as needed.
• Manage multiple, concurrent client activation projects independently
• Be proactive in addressing client issues or potential issues to help reach our client’s desired outcome
• Understand our full marketing suite and be able to ensure our clients find value in the use of our platform as quickly as possible
• Managing ongoing client communications and reporting on client status and happiness to internal and external stakeholders
• Managing project risk to ensure timely, on-budget project execution and closure
• Preparing project documents and providing training to clients
• Contributing to the development of best practices, methodologies, and other intellectual capital aimed at delivering value to our clients
• Addressing and resolving client issues with the help of team members across OneLocal, presenting action plans and recommendations to resolve issues, including occasional on-call after-hours assistance for the support team

Essential Qualifications and Experiences

• Dedication to prioritizing our customers’ success and a commitment to going above and beyond to achieve it.
• Experience in customer-facing project management, effectively utilizing internal resources.
• Excellent verbal and written communication skills.
• 2+ years of experience as an Implementation/Onboarding Specialist.
• Proficiency in managing fast-paced environments, and adapting to shifting timelines and priorities.
• Ability to assess customer needs and align them with our product offerings.
• Skilled in building strong client relationships, and fostering long-term partnerships.
• Demonstrated professionalism, courtesy, honesty, and integrity in all interactions.
• Willingness to challenge conventional thinking and contribute fresh perspectives.
• Strong organizational abilities and a proactive approach to follow-up.

Desirable Skills and Experience

• Experience with small and medium businesses is advantageous but not required.
• Previous involvement in SaaS organizations, marketing agencies, or tech startups.
• Sound understanding of Search Engine Optimization (SEO), Google Analytics, and Google Business Profile, with a proven track record of boosting small business growth.
• Knowledge of Google and Facebook advertising is beneficial.
• Familiarity with digital marketing principles, particularly in website design using platforms such as Duda, WordPress, or Shopify.
• Familiarity or experience with CRM platforms, preferably Salesforce.
• Proficiency in project management software, including Jira.

Why You’ll Love Working Here

• The opportunity to have a major impact at a growing company that is helping small and medium sized businesses grow their digital presence
• Remote first: We have committed to a remote-first/distributed team work environment with access to a co-working space in Toronto
• Paid vacation + paid personal days
• Virtual social events: coffee chats with your colleagues and weekly happy hours!

At OneLocal, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly create the best company culture possible. We strongly encourage applications from candidates of all backgrounds, experience, and perspectives regardless of race, gender, sexual orientation, marital status, age, citizenship, disability, and national origin.