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Implementation Specialist
Confirmed live in the last 24 hours
Locations
Toronto, ON, Canada • Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Marketing
Salesforce
Wordpress
Communications
Requirements
  • You've got our customer's best interest in your mind and will do whatever it takes to help them be successful with our solutions
  • Customer facing project management experience using internal resources
  • Experience working with small & medium businesses is an asset but not required
  • Strong communication skills, both verbal and written
  • 1 or more years of experience as an Implementation/Onboarding Specialist in the following environments:
  • SaaS organization
  • Marketing agency
  • Tech startup
  • Ability to work in a fast-paced environment and quickly adapt to changing timelines and priorities
  • Ability to understand customer needs and determine its fit to our product offering
  • Strong organizational and follow-up skills
  • Ability to quickly build rapport with clients and turn them into long-term partnerships
  • Proven ability to maintain professionalism and demonstrate courtesy towards clients
  • Demonstrates honesty and integrity
  • Questions the status quo and isn't afraid to speak up
  • Digital marketing knowledge or experience, specific to website design using platforms such as Duda or Wordpress, is an asset
  • Familiarity with CRM Platforms, ideally Salesforce and Churnzero
Responsibilities
  • Go above and beyond for your clients, ensuring the successful use of the OneLocal platform from the moment the contract is signed
  • Manage multiple, concurrent client activation projects independently
  • Be proactive in addressing client issues or potential issues to help reach our client's desired outcome
  • Understand our full marketing suite and be able to ensure our clients find value out of the use of our platform as quickly as possible
  • Managing ongoing client communications and reporting on client status and happiness to internal and external stakeholders
  • Managing project risk to ensure timely, on-budget project execution and closure
  • Preparing project documents and providing training to clients
  • Contributing to the development of best practices, methodologies, and other intellectual capital aimed at delivering value to our clients
  • Addressing and resolving client issues with the help of team members across OneLocal, present action plans and recommendations to resolve issues, including occasional on-call after-hours assistance for support team
OneLocal

51-200 employees

Small business marketing automation tools
Company Overview
OneLocal's mission is to be the perfect solutions partner by bringing together the right mix of technologies and local marketing expertise. The company offer's best-in-class cloud-based tools designed to work independently, but when connected together, they offer full-automation to drive revenue growth & save businesses time.
Benefits
  • Medical, dental, & vision insurance
  • Flexible working hours
  • Continuous skill advancement
  • Fully stocked kitchen
  • Team events
  • Vacation time
  • Dog friendly office
Company Core Values
  • We’re always improving
  • We go the extra mile
  • We’re one team
  • We’re open to being wrong
  • We play to each other’s strengths
  • We don’t give up
  • We celebrate our successes