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Medtronic

Medical device maker advancing therapies

Complaint Returned Products Engineer

Inspection & TestConfirmed live in the last 24 hours
Full-timeTokyo, JapanNo salary listed

About the Job

Requirements

  • At least two years of practical work experience.
  • Work experience using Windows and Microsoft Office, especially Outlook and Excel.
  • English proficiency sufficient for reading and writing, with TOEIC 600 or higher as a guideline; ability to assess AI translations for nuances and technical terminology.
  • Intermediate or higher Windows office-automation skills.
  • Comfort operating microscopes, checking equipment operation, and disassembling equipment; aptitude for detailed work.
  • Willingness to learn about medical devices, including electronic components and circuits.
  • Ability to handle returned products that may have dried blood, tissue, or bodily fluids; contamination controls are in place, and products used on infectious-disease patients are not returned.
  • A bachelor's degree or higher; any major is acceptable.

Responsibilities

  • Review complaint information for assigned products.
  • Inspect returned products, including photographing appearance, conducting nondestructive tests, and extracting data.
  • Analyze products, including destructive testing where applicable.
  • Share information with overseas manufacturers, including entering information into English-language systems, handling email, and reading documents.
  • Communicate with sales representatives and other colleagues.
  • Prepare investigation results and related documents.
  • Compare registered complaint information with the condition of returned products; inspect appearance, extract logs, and measure values such as voltage to assess reproducibility and quality, identify possible failure causes, and record findings to support future improvements.
  • For applicable products, disassemble them and examine internal parts and circuit boards.
  • Adjust office attendance and remote administrative work to product progress and inspection needs; share work within the team so colleagues can provide coverage when a dedicated owner is unavailable.

Desired Qualifications

  • Experience in the medical industry or in quality, manufacturing, inspection, or repair departments.
  • Experience in network security-related work.
  • Knowledge of information processing or networking.
  • Knowledge of electronic engineering or clinical engineering.
  • Conversational English sufficient to participate in meetings conducted in English.
  • Knowledge of Word, Power Automate, or VBA.
  • Ability to assemble and disassemble computers or other equipment.
  • Ability to think objectively and work carefully while following laws, regulations, and procedures.

About the Company

Medtronic

Medical device maker advancing therapies

Medtronic develops medical devices that diagnose, monitor, and treat chronic diseases. Its products include implantables, sensors, and therapies used in cardiovascular care, diabetes management, and neurostimulation, working by interacting with the body to regulate or monitor physiological processes. The company differentiates itself through a long history of device development, strategic acquisitions like Covidien, and a broad, diversified portfolio across therapeutic areas. Its goal is to improve patients’ health outcomes by delivering integrated medical technologies and solutions for disease management.

Company size
10,001+
Company stage
IPO
Headquarters
Fridley, MN
Founded
1949

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