Banquet Captain

Description

Pay Rate: $25.56/hr. - $26.83/hr (Depending on experience)
Shift: Varies; weekends required 

Position Type: Full-time, non-exempt 

A FULL HOUSE OF TOTAL REWARDS

• Competitive Pay: Starting salary range of $25.56/hr. - $26.83/hr, depending on experience, with opportunities for annual performance-based increases.
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

PURPOSE

The Banquet Captain oversees the day-of execution of banquet functions, coordinating setup, timing, and service flow to deliver a smooth, enjoyable guest experience. They lead banquet servers for events by assigning sections, communicating priorities, and supporting real-time service recovery while maintaining high service standards.

SUPERVISORY SCOPE 

•  None

ESSENTIAL DUTIES / RESPONSIBILITIES 

• Event Operations: Lead the on-site coordination and support of events, serving as the day-of point of contact to keep timing, setup, service flow, and guest experience on track for both on-property and off-site functions.
• BEO Review: Review and proof BEOs and menus to confirm dates/times, guest counts, pricing, and service details are correct. Deliver updates to service teams and escalate any discrepancies.
• Floor Leadership: Serve as the on-floor lead for banquet events by assigning sections, coordinating pacing/expo, setting priorities, and assisting with training, modeling exceptional guest-focused service by example.
• Service Execution & Continuous Improvement: Champion guest-first service standards during events, support execution from pre-shift through breakdown, resolve issues in real time, and provide post-event feedback to improve processes.
• Operational Compliance & Inventory Management: Maintain and oversee established internal processes, inventory tracking, and auditing controls. Help ensure supplies, equipment, and controlled items are properly accounted for and event-ready.
• External Partner Coordination: Promote professional, timely communication with vendors and external partners to support smooth event execution.
• Collateral Coordination: Partner cross-functionally to coordinate and distribute event and property collateral, ensuring materials are accurate, brand-aligned, and available when needed.
• Other Duties as Assigned: Perform additional responsibilities as needed to support operations and event success.

Requirements

Education and Experience:

• Three (3) years of experience in Food and Beverage, with two (2) years of banquet or event planning.
• Familiarity with the casino, gaming, or hospitality industry, with a strong understanding of typical products, services, and customer demographics preferred. 
• Six (6) months of experience in a lead or supervisory position preferred.

Skills and Abilities:

• Microsoft Office Suite Proficiency: Working proficiency in Microsoft Word, Excel, Outlook, and other Office applications to support event documentation, communication, reporting, and day-to-day administrative needs.
• Event Planning & Execution Experience: Experience coordinating event details from pre-planning through day-of execution.
• Guest Service & Relationship Skills: Strong guest service and interpersonal skills, with the ability to communicate professionally, anticipate needs, and respond quickly to concerns to maintain an elevated guest experience.

Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.