Project Manager

Company: The mission of Well (https://www.well.co/) is to transform healthcare through our unique impact on our members' health and happiness. We do this through our differentiated consumer experience and world-class data and analytics engine that drive engagement and behavior change. Our product — a consumer health engagement platform — integrates concierge services, behavioral health, telemedicine, care management and wellness services to drive sustained engagement, lower costs and improve the health of members. In addition to our product, we know our team makes us unique. We’re a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees.  We promote an employee- and member-centric culture with generous benefits, which you can learn more about here: https://www.well.co/careers.

Position Title: Project Manager

Reporting To: Engagement Manager, Client Operations

Location: Chapel Hill, NC; Minneapolis, MN; Boston, MA (Newton Office); New York, NY

Compensation Information: Project Manager (65,000-$75,000) depending on qualifications, plus bonus potential and benefits. 

Position Summary:

We are actively seeking a skilled and motivated Project Manager to join our Client Operations team at Well. In this role, you will be responsible for day-to-day management of projects supporting enterprise clients and providing support as needed to ensure a seamless client experience. The ideal candidate will have 3-5 years of relevant experience with demonstrated proficiency in project management.  

Key Responsibilities:

• Utilize strong project management skills to oversee client task management , ensuring timely delivery and adherence to project milestones.
• Prepare and maintain project plan(s) and related project documentation, update task statuses, prepare status reports and meeting minutes.   Organize meetings and coordinate with stakeholders to ensure effective communication.  
• Data Management: Maintain and update project files and records for easy access and retrieval.  
• Execute other departmental projects and tasks as assigned
• Proactively identify and escalate risks to Engagement Manager and work collaboratively with internal teams, as needed, to ensure prompt resolution.
• Collaborate with other departments to ensure a cohesive and customer-centric approach to client activities and ongoing success.

Preferred Qualifications:

• 3-5 years of experience in roles related to client implementation, project management, or operations.
• Project management skills with the ability to manage multiple project activities simultaneously, ensuring timely and successful outcomes. Proficiency in MS Project desired.  
• Excellent written and verbal communication skills
• Proficiency in both Microsoft Office and Google suite of office products preferred.    
• Attention to detail and problem-solving skills.
• Ability to multitask and work under tight deadlines.  
• Demonstrated ability to understand and prioritize client needs, ensuring a positive and value-driven experience.
• A collaborative and team-oriented approach, with the ability to work effectively with cross-functional teams.
• Comfortable in a dynamic and evolving work environment, with the ability to adapt to changing priorities and requirements.
• Alignment with Well's mission of advancing the standard of healthcare for everyone, everywhere.

Additional Job Information

Well is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We are developing solutions to improve the quality and affordability of healthcare.  We welcome team members who are passionate about that mission. We embrace diversity and are committed to building an inclusive team.

Well is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.  We seek diversity and encourage individuals from underrepresented groups to apply.