eClerx

Data analytics and BPM outsourcing services

Senior Analyst

Network Engineering & AdministrationConfirmed live in the last 24 hours

Full-timeNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Computer Science Engineering, a related degree, or equivalent experience and/or technical training in electronics.
Three to five years of related work experience.
Basic understanding of network security principles and concepts, including VPN.
Knowledge of TCP/IP and networking troubleshooting.
Knowledge of wireless telecommunications network management systems.
Knowledge of transport and transmission systems relevant to SONET, OCx, and asynchronous signals, or Ethernet and IP services.
Proficiency with Microsoft Office and ability to learn specialized system tools.
Skill in completing maintenance tickets.
Ability to multitask in a fast-paced environment.
Strong written and verbal skills and attention to detail.
Ability to make critical decisions independently.

Responsibilities

Provide technical leadership on network management systems and performance monitoring tools.
Provide technical support for multi-vendor routers and switches.
Resolve remote connectivity issues on links and modems in a timely manner.
Maintain network configuration data and backups for remote connectivity implementations and equipment.
Support and maintain network stability.
Provide technical support by telephone or email to field personnel and vendors.
Resolve technical problems through personal knowledge, research, or teamwork.
Escalate cases to the appropriate skill level according to defined procedures to ensure timely resolution of service-level agreements and maintain customer satisfaction.
Coordinate onsite visits and parts ordering with Zayo and third-party field teams.
Meet productivity and quality targets.
Support other team members by sharing information and working effectively as a team.
Diagnose and resolve software, hardware, and connectivity problems.
Manage and deploy software upgrades to production network equipment as required.
Open, update, and close customer- and event-specific trouble tickets, monitor NOC email inboxes, and create FCC outage notifications.
Execute maintenance methods and procedures associated with NOC-driven, approved change-management requests.
Assist with outage root-cause analysis, process-improvement initiatives, and automation.
Perform other duties as assigned or required.

Desired Qualifications

CCNA certification.
Knowledge of wireless communications.
ITIL knowledge.

EssentialJobFunctions

Providetechnicalleadonnetwork management systems and performance monitoring tools
Provide technical support for multi-vendor Routers and switches.
Resolve remote connectivity issues on links and modems in a timely manner.
Maintaining network configuration data andbackupsforallRemoteconnectivity implementationsandequipment.
Supportandmaintainnetworkstability
Providetechnicalsupportviatelephoneore-mailtofieldpersonalsandvendors
Resolvetechnicalproblemsthroughpersonalknowledge,researchorteamwork.
Escalatecasestotheappropriateskilllevelinlinewithdefinedproceduresinorderto ensuretimelyresolutionofservicelevelagreementsandmaintaincustomersatisfaction.
CoordinateonsitevisitsandpartsorderingwithZayoandthird-partyfieldteams.
Meetproductivityandqualitytargets
Help and support other members of the team through sharing of information and effective team working
Diagnose and resolve software hardware connectivity problems.
Manage and deploy software upgrades to production network equipment as required.
Responsible for opening, updating and closing customer and event specific trouble tickets, monitoring NOC e- mail inboxes and creating FCC outage notifications.
Executes maintenance method and procedures (MOPs) associated with NOC driven approved change management request activities
Assists in outage root cause analysis, process improvement initiatives, and automation
Perform other duties as assigned or required

Education/Certifications

Bachelor’sdegreeinComputerScienceEngineeringorrelateddegreeorequivalentexperience and/ortechnicaltraininginelectronics

Experience/MinimumRequirements

Three(3)tofive(5)yearofrelatedworkexperience
Basicunderstandingofnetworksecurityprinciplesandconcepts.(IncludingVPN)
TCP/IPandNetworkingtroubleshooting
Knowledgeofwirelesstelecommunicationsnetworkmanagementsystems
CCNAcertificationpreferred

OtherSkills/Abilities

Excellentsense of personal accountability
Excellent communication skills.
Excellent customer service skills
Knowledge of transport and transmission systems relevant to SONET, OCx, and asynchronous signals, or Ethernet and IP Services.
Strong problem-solving skills
A strong team worker and communicator with the desire to talk to field engineers and technicians
Proficient with Microsoft Office and the ability to learn specialized system tools
Skilled at completing ticketsformaintenancepurpose
Abilitytomulti-taskinafastpacedenvironment
Detailorientedwithstrongwrittenandverbalskills
Self-motivatedwiththeabilitytomakecriticaldecisions
Astrongteamworkerandcommunicatorwiththedesiretotalktofieldengineersand technicians.
Knowledgeofwirelesscommunicationsaplus
ITILknowledgeaplus

About the Company

eClerx

Data analytics and BPM outsourcing services

eClerx Services Ltd. provides business process management and data analytics services to clients worldwide, focusing on financial services, telecom, retail, and technology. It helps clients by managing and optimizing data-intensive processes, acting as an extension of their operations through data management, automation, analytics, and consulting. Its offerings cover trade lifecycle management, risk and compliance in financial markets, digital services like content creation and e-commerce analytics, and customer operations optimization. Its differentiator is combining deep domain knowledge with data-driven insights and it pursues growth through strategic acquisitions, such as Personiv, to expand back-office and customer support capabilities, with the goal of helping clients run efficient, data-driven processes while focusing on core business.

Company size: 10,001+
Company stage: IPO
Headquarters: Mumbai, India
Founded: 2000

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