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BSI

Global standards and business improvement partner

Client Services Coordinator

Data EntryConfirmed live in the last 24 hours
Full-timeYokohama, Kanagawa, JapanNo salary listed

About the Job

Requirements

  • Strong data management and organizational skills, with high attention to detail.
  • Experience in billing and handling inquiries, and the ability to support complaint handling.
  • Ability to communicate effectively with internal and external stakeholders at all levels.
  • Ability to plan and prioritize work according to customer and business needs.
  • Ability to work in accordance with internal policies and procedures.
  • Ability to understand and learn the context of regulations and requirements related to the role.
  • Ability to complete work accurately and correctly the first time.
  • Sufficient IT literacy with common software tools such as Windows, Excel, and Word, and ability and willingness to learn BSI systems such as SAP, Darwin, and PG.
  • Resilience to handle difficult situations and complex inquiries flexibly.
  • Ability to adapt quickly to change and proactively acquire new knowledge and skills.
  • Flexibility and adaptability in a changing regulatory environment.
  • Business-level English proficiency and Japanese proficiency as needed for work.
  • Ability to attend training and meetings as needed.

Responsibilities

  • Create, manage, and maintain client master data, applying process rules and regulatory frameworks and maintaining data for ISO 13485, ISO 42001, and other RS schemes, regulations, and directives.
  • Create and manage work items.
  • Create and provide mock certificates to clients.
  • Create certificate data in accordance with EUDAMED guidance and government requirements in relevant countries and regions.
  • Manage billing activities and annual management fees for applicable schemes.
  • Handle invoice credits, inquiries, and issue resolution.
  • Create and run system reports as needed to validate client data.
  • Respond to compliance-related data reporting requests.
  • Maintain accurate scheduling and work creation in the system.
  • Prepare quotations when notarization or translation services are required.
  • Perform certificate release work as the final quality control review before certificates are issued.
  • Manage client cancellation, suspension, rejection, and withdrawal processes.
  • Plan, prioritize, and perform work based on client needs and service-level agreements.
  • Receive and appropriately respond to client inquiries.
  • Support business units with implementing new processes and systems through user acceptance testing.
  • Collaborate effectively with multiple teams and stakeholders within RS to provide required services.
  • Acquire and maintain the operational knowledge needed of ISO 13485, ISO 42001, MedDev regulations and directives, other schemes, and the company's role as a notified body and UK certification body.
  • Perform work in accordance with BSI policies, procedures, and protocols.
  • Obtain and maintain required competency codes to ensure compliance in the role.
  • Support audits as needed.
  • Meet defined operational and business financial key performance indicators.
  • Provide high-quality service in accordance with internal processes and procedures, and maintain and improve internal and external customer satisfaction.
  • Plan and organize work and deliver outcomes that add value.

Desired Qualifications

  • Knowledge or experience in a regulated field, or experience in a similar role or practical work experience.
  • Korean or Thai language proficiency.

About the Company

BSI

Global standards and business improvement partner

BSI is a global standards and business-improvement partner that helps organizations grow by addressing society’s critical issues, from climate change to trustworthy AI. It works by developing and applying standards, certifications, training, assessment, and assurance services that enable clients to manage risk, improve governance, and demonstrate compliance. Its products operate through a worldwide network of experts, industry groups, and governments, delivering audits, certifications, and advisory guidance to help clients meet specified requirements and improve performance. What sets BSI apart is its scale and breadth: a 100-year history, a global community of 15,000 experts and 77,500+ clients across many sectors, and a collaborative approach with regulators, industry bodies, and stakeholders to implement standards in real-world operations. The company’s goal is to help clients fulfil theirs by creating trust and accelerating progress toward a fair society and a sustainable world.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
London, United Kingdom
Founded
1901

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