Onboarding Specialist

Job Description

The purpose of the On-boarding Associate is to ensure that all applicants have successfully completed the pre-employment on-boarding process; resulting in the issuance of an employee id number. The On-boarding Associate is also responsible for ensuring that internal transfers complete the on-boarding requirements for successfully transferring to a new department.

Responsibilities:

• Handles incoming calls relating to the on-boarding process
• Initiates and makes outbound calls to applicants relating to on-boarding process and/or documents received
• Process and quality check employment eligibility verification through form I-9 and/or E-verify
• Verify applicant successfully completed the pre-employment drug screen; follows up with applicant as needed
• Verify applicant successfully completed the pre-employment background check; follows up with applicant as needed
• Process completed applicant(s) within system requirements
• Process non-completed/disqualified applicant(s) within system requirements
• Follow up with applicant(s) to complete on-boarding process
• Process and quality check received employment eligibility documents and required identification forms

Qualifications

Qualifications:

• Bachelor’s degree preferred
• Minimum of 1-year customer service, service industry, administrative and/or call center experience
• Excellent interpersonal skills
• Ability to prioritize and handle multiple projects
• Ability to speak to candidates and/or callers with confidence

Additional Information