T

TikTok

Short-form video platform with ads

Merchant Logistics & Fulfillment Solutions Manager

Logistics & TransportationConfirmed live in the last 24 hours
Full-timeSeattle, WA, USAIn-person

About the Job

Requirements

  • A bachelor's degree or above and at least 5 years of experience in e-commerce logistics, seller/merchant fulfillment, cross-border e-commerce logistics, or related supply chain and logistics operations.
  • Hands-on experience supporting sellers or merchants with shipping, fulfillment, or logistics operations.
  • Strong understanding of end-to-end fulfillment and transportation operations, including demonstrated experience identifying operational issues and driving practical solutions.
  • Strong analytical thinking and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across cross-functional teams.

Responsibilities

  • Develop and execute logistics strategies to improve operational efficiency and enhance the shipping and fulfillment experience for sellers and merchants on TikTok Shop in the U.S. market.
  • Identify and solve seller-side shipping and fulfillment challenges, including order fulfillment, pickup, carrier handoff, delivery performance, and logistics exceptions, and drive effective end-to-end solutions.
  • Collaborate closely with Product, Engineering, and Operations to strengthen logistics capabilities and align platform workflows with seller needs.
  • Monitor and analyze key logistics performance indicators, identify opportunities for improvement, and drive scalable process and solution optimization.
  • Keep abreast of industry trends, regulatory requirements, and best practices, and continuously optimize existing logistics models and operating mechanisms.

Desired Qualifications

  • Experience in high-growth e-commerce, marketplace, or social-commerce businesses.
  • Experience with cross-border e-commerce sellers and U.S. fulfillment or shipping operations.
  • Experience designing or scaling seller-facing logistics or fulfillment solutions.
  • A master's degree in Logistics, Supply Chain Management, or a related field.

About the Company

TikTok

Short-form video platform with ads

TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.

Company size
10,001+
Company stage
Grant
Total funding
$740K
Headquarters
Santa Monica, CA
Founded
2016

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