Full-Time

Advertiser Customer Success Content Review Lead

Taboola

Taboola

1,001-5,000 employees

AI-powered content discovery platform

AI & Machine Learning

Senior

New York, NY, USA

Required Skills
Communications
Excel/Numbers/Sheets
Requirements
  • Highly analytical and critical thinker
  • Excellent attention to detail and ability to remain organized
  • Sensitivity to the day-to-day of Advertiser AMs and the nature of addressing policy violations
  • Understanding of the core KPI's of the online advertising industry
  • Understanding of Taboola's product, jargon, and offstage
  • Experience working with Taboola BI tools (QlikView, Tableau, etc.) - advantage
  • Experience working with SFDC
  • Analytical and operational mindset geared towards driving tangible results
  • Proficiency in Excel
  • Proactive and passionate attitude towards data and problem-solving
  • Self-starter, fast-learner, able to think big and move fast
  • Strong communications skills, verbal and written
Responsibilities
  • Demonstrate ownership for own market, constantly seek and identify policy opportunities within the region
  • Have a deep understanding of the region's advertisers objectives and report all region's metrics including insights and course of action
  • Nurture long term relationships with regions' AMs to promote quality content on the web
  • Improving processes and aligning with different functions and efforts in operations, following and ensuring execution and meeting personal KPIs to ensure the success of your local market
  • Analyze the region's trends, pain points, and opportunities and lead new processes and initiatives according to data
  • Evaluate and forecast local region needs by collecting stakeholders' feedback, experience, and insights on the overall experience working with the content review team
  • Responsible for enhancing and maintaining the region's SLA, approval rate, # of campaigns in the pre-approval list QoQ
  • Conduct policy and content review related training to clients when needed
  • Cooperate with Quality lead to ensure high content quality and reduce inconsistencies in respective regions
  • Cooperate with other Regional Leads to analyze overall trends and identify overarching pain points and opportunities to work on QoQ

Company Stage

N/A

Total Funding

$733.1M

Headquarters

New York, New York

Founded

2007

Growth & Insights
Headcount

6 month growth

8%

1 year growth

12%

2 year growth

14%

Benefits

Child Care - Child Care Benefits, Family Medical Leave, Flexible Work Schedule, Generous Parental Leave, Return-to-work program post parental leave

Health Insurance & Wellness - Dental Benefits, Disability Insurance, Flexible Spending Account (FSA), Health Insurance Benefits, Life Insurance, Pet Insurance, Vision Benefits, Wellness Programs, Mental Health Benefits

Retirement - 401(K) Matching, Company Equity, Match charitable contributions, Performance Bonus

Generous PTO, Paid Volunteer Time, Paid Holidays