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Global hotel management, franchising, loyalty program

Bellman

Hotel Guest ServicesUpdated on Nov 11

Full-timePutrajaya, MalaysiaMYR1.7k - MYR2.1k /moIn-person

Relevant experience in the hotel industry or hospitality sector.
Knowledge of hotel operations, facilities, and guest service protocols.
Strong verbal and written interpersonal and communication skills.
Ability to assess and address guest and colleague needs with empathy and professionalism.
Problem-solving and analytical abilities with sound judgment.
Ability to work effectively under pressure while maintaining composure and professionalism.
Organizational and prioritization skills, including the ability to manage multiple tasks simultaneously.
Initiative and ability to thrive in a dynamic environment.
Physical fitness and stamina to handle baggage and stand for extended periods.
Flexibility to work varied shifts, including evenings, weekends, and holidays, as required.
Understanding of security and confidentiality protocols for guest and hotel information.
Ability to respond effectively and positively to change.
Customer service orientation focused on delivering guest experiences.

Welcome guests and residents professionally, provide directions, and offer recommendations for hotel facilities and local attractions.
Supervise and participate in handling, storing, and safeguarding incoming, outgoing, and stored baggage.
Coordinate guest arrivals and departures in collaboration with doormen, reception teams, and housekeeping staff.
Monitor valet parking operations, taxi queues, and hired car services according to established priorities and procedures.
Address guest inquiries and concerns promptly and professionally, and escalate security incidents or complaints to the Duty Manager when appropriate.
Maintain hotel entrance and driveway operations according to service standards, safety protocols, and the code of ethics.
Promote in-house facilities and hotel services to enhance guest experience and operational efficiency.
Perform tasks in accordance with workplace safety, health policies, and security procedures.
Collaborate with colleagues across departments to deliver personalized and efficient service.
Maintain the security and confidentiality of guest and hotel information.
Perform additional duties and responsibilities as assigned by management.

Multilingual capability, particularly in English and Malay, is highly desirable for the Putrajaya location.
Speaking an additional language, such as Chinese, Tamil, Japanese, or another language besides Malay and English, is an added advantage.

We are seeking an enthusiastic and detail-oriented Bellman to join our dynamic hospitality team in Putrajaya, Malaysia.

Welcome all guests and residents with warmth and professionalism, providing directions and personalized recommendations for hotel facilities and local attractions
Supervise and participate in the handling, storage, and safekeeping of all incoming, outgoing, and stored baggage with meticulous attention to detail and care
Coordinate and support guest arrival and departure experiences, working collaboratively with the doorman, reception teams, and housekeeping staff
Monitor valet parking operations, taxi queues, and hired car services according to established priorities and procedures
Address guest inquiries and concerns promptly with empathy and professionalism, escalating security incidents or complaints to the Duty Manager when appropriate
Maintain the hotel entrance and driveway operations in accordance with established service standards, safety protocols, and code of ethics
Promote in-house facilities and hotel services to enhance the guest experience and drive operational efficiency
Ensure all tasks are performed in adherence with workplace safety, health policies, and security procedures
Work closely with colleagues across all departments to deliver personalized and efficient service encounters
Maintain the security and confidentiality of guest and hotel information at all times
Perform additional duties and responsibilities as assigned by management with flexibility and initiative

**Knowledge and Experience**

Relevant experience in the hotel industry or hospitality sector
Demonstrated knowledge of hotel operations, facilities, and guest service protocols
Strong interpersonal and communication skills (verbal and written)
Proven ability to assess and address guest and colleague needs with empathy and professionalism
Excellent problem-solving and analytical abilities with sound judgment
Ability to work effectively under pressure while maintaining composure and professionalism
Strong organizational and prioritization skills with the ability to manage multiple tasks simultaneously
Self-motivated with excellent initiative and the ability to thrive in a dynamic environment
Physical fitness and stamina for handling baggage and standing for extended periods
Flexibility to work varied shifts, including evenings, weekends, and holidays as required
Comprehensive understanding of security and confidentiality protocols for guest and hotel information
Ability to embrace and respond to change effectively and positively
Multilingual capability (particularly English and Malay) is highly desirable for the Putrajaya location
Customer service orientation with a focus on delivering exceptional guest experiences

Speaking an additional language, such as Chinese, Tamil, Japanese, or another language besides Malay and English, is an added advantage.

Compensation: 1700 to 2100 (MYR) (MONTHLY)