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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Advisor Trainee

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeLima, PeruNo salary listedIn-person

About the Job

Responsibilities

  • Receive the metal cash container, recount cash supplied from the vault before operations, and reconcile and count cash at the end of the day.
  • Support filing office documentation and sending it to the general archive.
  • Receive cash and serve customers according to the bank's procedures and regulations for deposits, cash withdrawals, account credits and debits, check payments, service payments, loan payments, foreign-currency purchases and sales, transfers, money orders, natural-person account openings, and sales of card protection insurance, multiple insurance, and customer insurance withdrawals, among other products.
  • Verify customer identity when processing transactions.
  • Retain counterfeit bills detected during transactions.
  • Report cash surpluses exceeding operating limits or cash shortages to the office deputy manager.
  • Offer and/or sell financial products such as cards, loans, installment cash products, and other products defined in the incentive portfolio.
  • Maintain accurate and current information in the database for customers served.
  • Plan commercial activities using available tools and coordinate with the office manager and deputy manager to meet product, service, and migration objectives.
  • Use service-counter and lobby interactions to market products and services and continuously prioritize updating and maintaining customer data.
  • Conduct ongoing cross-selling, offering complementary products when possible rather than limiting the interaction to a single product or transaction.
  • Build an understanding of customers and their needs using available tools.
  • Provide integrated customer service, maintain service quality, and educate and help customers use digital and alternative channels.
  • Responsibly manage the resolution of incidents and complaints, ensuring quality service and timely responses.
  • Identify dissatisfied customers or customers intending to end their relationship with the bank and offer value-adding alternatives that may retain them.
  • Monitor customers' current and overdue risk and plan and carry out necessary recovery and management actions.
  • Follow up appropriately on the PPG objectives and assigned activities, making necessary corrections and adjustments in coordination with the office manager.
  • Attend assigned meetings and actively share findings from customer-management work and relevant information about the characteristics and needs of customers in the assigned segment.
  • Evaluate and analyze credit transactions and submit them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Provide information, pre-qualify, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and terminate direct-debit arrangements.
  • Control processes involving batch transactions to ensure they are completed, including canceling cards before settlement dates when necessary.
  • Update and properly archive customer documentation.
  • Perform other duties assigned by the manager in response to business needs.
  • Sell card protection insurance, multiple insurance, and customer insurance withdrawals.
  • Conduct commercial actions and campaigns for customers in non-personalized segments and optional office customers who are not assigned to a portfolio.
  • Receive, count, check, enter, and report remittances together with the office deputy manager under dual control.
  • Participate in and perform the office's accounting reconciliation with the deputy manager.
  • Inform customers about, issue, cancel, and duplicate debit cards within delegated authority and with the customer's in-person consent.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the deputy manager and/or AS1 with ATM replenishment management.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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