Full-Time
IT
Confirmed live in the last 24 hours
Observe
201-500 employees
Software platform for application data monitoring
Junior, Mid
San Mateo, CA, USA
Onsite position in San Mateo, CA.
- 1~3 years in an IT helpdesk role
- Experiences in managing computer hardware, software, and peripherals in office
- Experiences in IT and security processes and procedures
- Excellent written and oral communication skills
- Strong documentation skills
- Ability to research computing issues
- Serve as the primary point for employees seeking technical assistance, providing support
- Maintain in-office presence to promptly and effectively address support requests
- Execute advanced troubleshooting, both remotely and in-person, and install, configure, and maintain computer hardware, software, and peripheral devices, ensuring they are up-to-date and functioning optimally
- Perform white glove onboarding of new employees and account disablement of departing employees
- Oversee the upkeep of office endpoints, including laptops, mobile devices, teleconferencing equipment, networking infrastructure, and audio-visual equipment
- Document IT processes and services, proactively suggesting process enhancements
- Manage assets for hardware and software, ensuring optimal resource allocation
- Undertake repairs, maintenance, and installations of computer hardware/software and conference rooms
- Contribute to project teams, ensuring the successful implementation of new systems or upgrades
- Provide comprehensive training to end-users on IT systems, offering one-on-one sessions
- Implement and enforce IT security policies and procedures, such as user access controls to safeguard company data
- Collaborate with third-party vendors for hardware and software procurement and support, ensuring cost-effective solutions
- Collaborate with Facilities and EA’s to execute both onsite and offsite events or all hands
- Automate routine tasks to enhance efficiency within the company
- Participate in and help SecOps tasks such as: assist in conducting control risks assessments to identify vulnerabilities internally and within vendor or 3rd party supplier products, aid in risk mitigation, risk exception process and conducting residual risk analysis, SIEM usage and dashboarding
Observe Inc. offers the Observability Cloud, a platform that helps businesses manage and analyze the large amounts of data generated by complex applications. This tool is designed for software developers and engineering managers, providing a comprehensive view of application performance by ingesting data from various sources and formats. Unlike traditional monitoring tools, the Observability Cloud addresses the challenges of continuous releases and frequent updates. The company operates on a subscription model, allowing users to try the platform for free, and emphasizes high-quality customer support as a key differentiator.
Company Stage
Series B
Total Funding
$281.6M
Headquarters
San Mateo, California
Founded
2017
6 month growth
↑ 2%1 year growth
↑ 2%2 year growth
↑ 60%
Simplify's Take
What believers are saying
- The recent $115M Series B funding from Sutter Hill and Snowflake Ventures positions Observe for significant growth and innovation.
- The launch of the Observe Connected App and new data sharing capabilities on the Snowflake Data Cloud expands deployment options and accelerates observability capabilities.
- The introduction of generative AI features and the Hubble platform for real-time insights at petabyte-per-day scale showcases Observe's commitment to cutting-edge technology.
What critics are saying
- The competitive landscape in the observability market is intense, with numerous established players vying for market share.
- Rapid expansion and integration of new features may lead to operational challenges and potential service disruptions.
What makes Observe unique
- Observe Inc.'s Observability Cloud can ingest data from almost any source and format, providing a more holistic view of application performance compared to traditional monitoring tools.
- The company's deep integration with Snowflake enhances its data processing capabilities, setting it apart from competitors.
- High-quality customer support and premium support packages offer additional value to clients, distinguishing Observe from other observability platforms.
Help us improve and share your feedback! Did you find this helpful?