Salary Range: 60000 to 70000 (Currency: USD) (Pay period: per-year-salary)

About Metergy Solutions, LLC. (“Metergy”)

Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.

As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.

Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the third consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.

Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.

Position Summary

The Client Success Specialist will be an integral part in maintaining strong ongoing relationships with our clients by quickly and thoughtfully responding to inquiries, requests and tasks. Growing in this role will lead to opportunities in Client Success Management or similar.

Accountabilities:

Support building owners, and Property Managers in partnership with Metergy Client Managers
Work with all stakeholders and establish productive relationship as a trusted partner, both internal and external
Perform first level screening and resolution of client queries
Ensure timely and accurate summary of client inquiries to Client Managers to support inquiry resolution when escalating
Obtain documentation relating to inquiries supporting property stakeholders, conveying relevant information to Client Managers and various internal teams
Assist in outreach programs and client communications that enhance Metergy’s program delivery
Provide supplemental Metergy training supporting enrollment or billing activities, as required
Attend meetings by request to represent Metergy and/or provide education to internal and external stakeholders
Actively participate in internal meetings, providing status reports verbal or written status updates
Analyze and audit data while resolving typical inquiries using technical or non-technical resources
Collaborate with cross-functional work teams, both internal and external
Maintain process and procedures for delivery of outreach programs for all utility types
Share or produce reports related to enrollments, consumption, billing, and remittances, as requested or required
Proactively identify and make recommendations for business improvement processes
Maintain customer files on proprietary databases, updated to current, as necessary
Participate in special projects, initiatives, sales calls, and other opportunities, as assigned

Qualifications:

This position requires an outgoing, highly motivated, service-oriented self-starter with:
Post-secondary education or equivalent work experience and/or prior related work experience in utility metering or billing
New Grads are welcome to apply!
Having direct B2B client interaction experience is a strong asset
Excellent planning, organization, and communication skills, both written and verbal, with ability to confidently present information to internal and external teams, Property Managers, etc.
Strong proficiency in MS Office applications, particularly Excel, PowerPoint, Sharepoint, and familiarity with Salesforce
Demonstrated ability to work independently within compressed timelines
Ability to prioritize, solve, and where appropriate, escalate problems
Strong decision making and analytical skills

Benefits & Perks

• Excellent health coverage and life insurance benefits – no waiting period!

• Company-paid Long-Term Disability and Basic Life Coverage

• Flexible Spending Account (FSA) options

• 401K plan with immediate company match

• Generous Paid Time Off Plan plus 10 paid holidays

• Summer hours to enjoy the weather

• Regular Social events - happy hours, summer & holiday parties, & more

Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.

Recruitment Fraud Notice:

Metergy is aware of individuals impersonating Metergy recruiters and employees to make fraudulent job offers. Metergy recruiters may make initial contact with candidates through LinkedIn messaging. All interview invitations, offer letters and other recruitment correspondence come only from an @metergysolutions.com email address. Communications from any other domain, including @metergysolutions.us, or from a personal email account, do not come from Metergy. Metergy recruiters do not ask candidates to move conversations to text message, WhatsApp, Telegram or other messaging apps. All current Metergy job openings are posted at www.metergysolutions.com/careers. Metergy does not request payment, the purchase of equipment or training, or banking information at any stage of the application or interview process. If you receive a suspicious communication, offer letter or interview request claiming to be from Metergy, do not respond or share personal information. Please verify it by contacting [email protected] and, if it is fraudulent, report it to your local authorities.

Metergy Solutions

Client Success Specialist

About the Job

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Qualifications:

About the Company

Metergy Solutions

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