Sutherland

Global BPO providing customer lifecycle management

Customer Service Representative

Customer SupportPosted on Nov 9

Full-timeCairo, Cairo Governorate, EgyptNo salary listed

About the Job

Requirements

Strong interpersonal skills, including effective communication and relationship-building.
Fluency in English.
Applicants must be Egyptian.

Responsibilities

Handle customer inquiries and resolve issues to ensure customer satisfaction.
Respond to customer calls and offer solutions to resolve concerns.
Maintain accurate records of customer interactions.
Build strong relationships with customers and contribute to a positive, professional team environment.

Job Description

This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role.

Qualifications

Strong Interpersonal Skills, such as effective communication and relationship-building
Fluency in English
Egyptians only

Additional Information

Benefits

Attractive package
Guaranteed KPIs for 3 months
Fully paid training
24/7 transportation provided
Social and medical insurance
Clear career path

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size: 10,001+
Company stage: Private
Total funding: $30M
Headquarters: Town of Perinton, New York
Founded: 1986

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