Housekeeping Supervisor

IHG, a leading global hospitality company is bringing to life InterContinental Pokhara Resort, a serene haven perched on a hill and within a community forest, overlooking the tranquil waters of Begnas Lake. This soon-to-be-iconic luxury destination seeks talented and passionate individuals to fill multiple career opportunities. If you share our passion for delivering exceptional guest experiences and driving excellence in every aspect of hospitality, we invite you to join us on this exciting journey.

Our reputation is built on delivering exceptional guest services. As a Housekeeping Supervisor, you will supervise the housekeeping operation to ensure product quality standards are met and that optimum service is provided to guests according to brand service standards.

A little taste of your day-to-day:

Every day is different, but you'll mostly be:

• Maintains a current and thorough knowledge of all housekeeping systems.
• Ensures to have complete knowledge of room types, layouts and facilities.
• Supervises the implementation of housekeeping standards and procedures in relation to - Bedroom service, Bathroom service, cleaning service, Linen maintenance.
• Transmits messages from guests to Housekeeping personnel, laundry department, F&B-room service, front office and engineering.
• Conducts shift briefings to ensure hotel activities and operational requirements are known.

What We need from you:

• Excellent verbal and written communication skills
• Ability to deal with difficult interactions and work under pressure
• Flexibility to respond to a variety of different work situations
• A passion for delivering an exceptional level of guest service
• A focused individual with passion, personality, individuality, integrity, creativity and drive for continuous improvement.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.