Night Butler

Night Butler

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies Live Exquisite – a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.

As Night Butler, you will take ownership of delivering this signature service during overnight hours, ensuring that every guest request is handled with discretion, efficiency and care. You will provide bespoke, personalised service while maintaining a calm and composed presence, supporting both guest experience and operational continuity throughout the night. This role is ideal for a dedicated hospitality professional who thrives in a quieter, detail‑focused environment and takes pride in anticipating guest needs.

Key Responsibilities

• Provide personalised Butler service overnight, ensuring seamless guest experiences from late arrival through to early departure
• Anticipate and respond proactively to guest needs, delivering thoughtful and tailored service
• Coordinate with Front Office, Housekeeping and other departments to ensure smooth operations
• Support late arrivals, early departures and in‑room service requests with professionalism and care
• Maintain accurate records of guest preferences to enhance personalised service
• Ensure all overnight guest requests are fulfilled promptly, maintaining the highest service standards
• Handle guest enquiries and concerns with discretion, professionalism and a solution‑focused approach
• Prepare for the following day by supporting pre‑arrival arrangements and guest preferences where required
• Uphold all St. Regis brand standards, service rituals and confidentiality expectations
• Maintain a safe and secure environment, following all company policies and procedures
• Ensure a professional appearance, communication style and demeanour at all times
• Take a hands‑on approach to operational duties, supporting the wider team as needed

Core Competencies

We are seeking a calm, attentive and service‑driven individual who excels in delivering personalised service in a night‑time environment. You will bring professionalism, discretion and a strong sense of responsibility. You should have:

• Previous experience in butler service, ideally within a luxury environment
• A passion for personalised, anticipatory service
• Ability to work independently and remain composed during overnight shifts
• Strong attention to detail and a proactive mindset
• Excellent communication and interpersonal skills
• High level of discretion and professionalism
• Ability to adapt and respond efficiently to guest requests and operational needs
• A collaborative approach, working closely with night and daytime teams

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Enhanced pension
• Life assurance
• Company sick pay
• Additional holiday allowance
• Access to BenefitHub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

• Private Medical Insurance
• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
• Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.