Full-Time
Security Guard
Regulation Enforcement and Ops Centre
Commissionaires BC
Compensation Overview
CA$25/hr
Kelowna, BC, Canada
In Person
Category
 Operations & Logistics (1) |
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 Legal & Compliance (1) |
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 Security & Protective Services |
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Required Skills
Incident Response
Customer Service
Requirements
- A valid British Columbia Security License.
- An AST certificate.
- A minimum of 2 years of experience in a security or customer service environment.
- Previous experience monitoring multiple closed-circuit television cameras simultaneously.
- Excellent verbal and written communication skills.
- Proven time-management and organizational skills.
- Physical capability to conduct extensive foot patrols of up to 22,000 steps per shift and work outdoors in all weather conditions.
- Comfort working in high-pressure situations using de-escalation training and tactics.
Responsibilities
- Conduct regular extensive foot and vehicle patrols of buildings, parks, and public spaces to deter, detect, and respond to security risks, unlawful activity, and safety concerns.
- Enforce City bylaws, including park hours, unauthorized structures, and liquor restrictions, using a progressive and professional approach to ensure compliance.
- Provide professional and courteous service while engaging with the public and clients; offer assistance, guidance, and support and address concerns related to unauthorized presence or behavior calmly and professionally.
- Manage conflicts using effective de-escalation techniques and document and report all incidents.
- Issue and enforce trespass notices for repeat offenders in accordance with City policies.
- Assist law enforcement, including the Royal Canadian Mounted Police, through mobile surveillance activities related to active investigations and arrests.
- Maintain accurate daily logs, reports, and notebooks documenting incidents, observations, and activities; wear and operate a body-worn camera in accordance with internal policies.
- Monitor closed-circuit television cameras and fire and alarm systems and report suspicious activity.
- Take incoming calls from the public, police, and employees in a timely manner.
- Work with the wider team and Royal Canadian Mounted Police officers to dispatch support and resources to incidents and alarms as required.
- Maintain a detailed log after the end of each shift.
- Produce ad hoc reports as required by management or the client.
- Conduct follow-up reviews with clients to ensure client satisfaction.
Desired Qualifications
- A Class 5 British Columbia Driver’s Licence and clean driver’s abstract.
- Occupational first aid level 1.
- Narcan training.
- MOAB certification.