Medical Receptionist

Job Description

Your Primary Focus — Phone Scheduling and receptionist duties:

• Answer incoming calls promptly, professionally, and warmly — you're the first voice patients hear
• Schedule, confirm, and reschedule patient appointments with accuracy, efficiency, and care
• Greet patients warmly when they arrive and assist as needed with check-in and out for visits
• Address patient questions about appointments, procedures, insurance, and billing both over the phone and in-person
• Build rapport over the phone — patients should feel heard, valued, and excited about their upcoming visits
• Manage the scheduling system to ensure appointments are accurate and the schedule runs smoothly
• Patient Payments: take patient payments at check in or check out and accurately record them in the patient record

Supporting the Office:

• Manage patient records to ensure all information is current and precise
• Process patient payments accurately and professionally
• Support the team with filing, scanning, data entry, and other administrative tasks as needed
• Communicate effectively with patients, providers, and teammates — clear communication is everything

Qualifications

Schedule & Pay:

• Full-Time Position: 38-40 hours per week
• Hours: Monday–Friday scheduling typically 7:30-4:30
• Starting Pay: $18.50–$19.50/hour based on experience and performance
• Note: Schedule may adjust for Federal holidays and staff vacation coverage

Your Qualities:

• Genuinely positive and upbeat — you bring energy and enthusiasm to your work every day
• A team player who cares — you actively contribute to a welcoming, supportive office culture
• A hard worker — you're willing to roll up your sleeves and do what it takes
• Excellent communicator — you listen actively, show empathy, and express yourself clearly
• Reliable and punctual — your teammates and patients count on you to show up and follow through
• Organized and detail-oriented — you anticipate problems and prevent them from happening
• Calm and focused — you handle the natural chaos of a busy clinic with grace and professionalism
• Eager to learn — you're genuinely curious and excited about developing new skills
• Professional appearance and demeanor — you represent our practice with pride

Required:

• Strong customer service experience (retail, hospitality, or similar environments count!). Prefer at least 18 months in a medical, med spa or dental setting
• Excellent phone etiquette and communication skills
• Willingness to learn and grow in a medical setting

Preferred:

• Prior experience in a medical office or patient-facing healthcare environment
• Familiarity with scheduling software or patient management systems
• Basic understanding of medical insurance and billing concepts

Additional Information

All your information will be kept confidential according to EEO guidelines.

Why Join Us?

Growth & Development:

• On-the-job training — you'll learn everything you need to succeed
• Mentorship from our experienced clinical team
• Clear pathway to expand your responsibilities and advance your career within our practice
• Opportunity to develop valuable healthcare skills that open doors

Our Culture:

• A close-knit team that genuinely cares about each other
• Fast-paced, friendly environment where no two days are the same
• Leadership that listens and values your input
• Patients who appreciate and remember you

Full-Time Benefits:

• Health and Dental Insurance
• Consistent Monday–Friday schedule (no weekend or evening shifts)
• Employee discount on aesthetic procedures and premium skincare products

About Us

We're more than a medical practice — we're a team of professionals dedicated to helping our patients feel confident and cared for. We believe in building a workplace where everyone matters, your contributions are noticed, and there's real opportunity to grow.