Bellperson

JOB OVERVIEW:

Assist incoming and outgoing guests in transporting luggage for guests, delivering and moving to and from guest rooms and storing luggage upon request

DUTIES & RESPONSIBILITIES:

• Promptly and safely transport luggage to and from guest rooms.  May secure, tag and store luggage at guest’s request.

• Ensure all claim checks are matched with luggage tag on the item being retrieved.

• Inform the Front Desk Manger or Manger on Duty and Security immediately of lost items.

• Deliver checked items to departing guests in the absence of a door or bell attendant.

• Maintain luggage and baggage storage room in a neat and orderly manner.

• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities. 

• Respond appropriately to guest complaints.  Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. 

• Promote team work and quality service through daily communications and coordination with other departments. 

• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.

• Perform duties which may include but are not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

• Perform other duties as assigned

Qualifications and Requirements:

High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

• Carrying, pushing, or lifting items weighing up to 100 pounds

• Moving about the public areas

• Handling objects such as luggage

• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.

• Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.. 

• May be required to work nights, weekends, and/or holidays.

The hourly pay rate for this role is $9.50. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Hiring Salary: USD 8.50 - 9.50