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PENN Entertainment

Operates casinos, racetracks, and online betting

Marketing Representative

Customer SupportUpdated on Nov 12
Full-timeLake Charles, LA, USANo salary listedIn-person

About the Job

Requirements

  • Effective verbal communication skills in person and on the telephone.
  • Knowledge of credit operations, rules, and regulations.
  • Knowledge of related department functions, including the Cashiers Cage, Collections, and Revenue Audit.
  • Proficiency in Excel.
  • Knowledge of Coupa or other procurement systems.

Responsibilities

  • Staff the PENN Play desk on the casino floor.
  • Print player cards.
  • Answer questions about the PENN Play program.
  • Assist guests with their PENN Play accounts.
  • Provide general information about the property.
  • Answer questions about PENN Cash, offers, promotions, and other marketing initiatives.

About the Company

PENN Entertainment

Operates casinos, racetracks, and online betting

Penn Entertainment runs a nationwide network of casinos and racetracks and builds a strong online gaming and sports betting platform. It operates 42 casinos and racetracks across 19 states, alongside a digital sports betting and iGaming presence and sports media properties. Its products work by combining physical venues with online platforms so customers can bet, play casino games, or follow sports content across both in-person and digital channels, using a unified account and cross-channel experiences. Compared with competitors, the company differentiates itself with its large, diverse footprint and its omni‑channel approach that links land-based gaming, online wagering, and media partnerships into one ecosystem. The company’s goal is to lead the North American gaming industry by growing its community of players and expanding its integrated entertainment experiences across physical venues, online platforms, and media.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Wyomissing, PA
Founded
1972

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