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All Accor

Global hotel management, franchising, loyalty program

Receptionist

Hotel Guest ServicesUpdated on Nov 11
Full-timeSaran, FranceNo salary listed

About the Job

Requirements

  • Experience in a reception, front-desk, or customer-facing role.
  • Strong communication and interpersonal skills.
  • Strong organizational and time-management skills.
  • Proficiency with computer systems and Microsoft Office applications; proficiency with the FOLS property management system is an advantage.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Knowledge of telephone etiquette and customer service skills.
  • Flexibility to work variable hours, including evenings and nights.
  • Attention to detail and accuracy in administrative tasks.
  • Ability to remain calm under pressure.
  • Multilingual skills, including French and English, are an advantage.
  • A warm and caring manner; similar experience is an advantage.
  • Ability to work both in a team and independently.
  • Ability to anticipate and analyze customer needs while maintaining a professional and welcoming manner.

Responsibilities

  • Welcome customers professionally and courteously.
  • Answer, screen, and redirect incoming phone calls and emails to the appropriate services or staff.
  • Manage reservations using the FOLS software.
  • Manage arrival procedures and follow security protocols.
  • Perform general administrative tasks, including end-of-day closing.
  • Process payments and be responsible for handling the cash register.
  • Handle customer inquiries and resolve concerns with empathy and professionalism.
  • Keep the reception area clean, organized, and welcoming.
  • Adapt to schedule changes and work day or night shifts as needed.
  • Prepare breakfast, bake pastries and bread on site, set up the buffet, and welcome early customers.
  • Receive, check, and store breakfast orders.
  • Handle customer complaints.

Desired Qualifications

  • Experience in the hospitality sector.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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