Implementation Consultant

About Your Role 

Within our Technical Delivery Services (TDS) organization, we are looking for organized individuals that want to help carry out the TDS mission of enabling our healthcare customers to maximize the value of QGenda!  Individuals that have a thirst for knowledge, a natural curiosity to learn and a desire to help customers solve their business objectives with technology. 

As a TDS Implementation Consultant (IC) you are an integral part of the customer experience team and will focus on the most critical phase of the customer journey with QGenda, ensuring proper product configuration. Your primary objectives are to build products according to data requirements and ensuring constant communication with project team members throughout the implementation phase. You are responsible for establishing a strong foundation that will drive future successes. Ultimately, your outstanding organizational skills will impress the customer and build extreme confidence from the onset.

As a critical member of the Technical Delivery Services organization, you will complete configuration according to customers’ success criteria determined during the onboarding process. You will use established best practices to address targeted business outcomes and ensure transfer of configuration knowledge to the Customer Success organization. You will work collectively with all teams throughout QGenda to meet the customer's “go live” expectations. 

How You’ll Make an Impact 

As an Implementation Consultant, you will be the technical advisor throughout a customer’s onboarding. You will leverage your QGenda expertise to ensure our customers adopt and utilize QGenda to its fullest potential. You will work closely with Solution Architects, Project Coordinators, Project Managers, as well as every other team within QGenda, from Sales and Product Development, to Customer Success and QGenda Support.

• Develop foundational technical knowledge of the QGenda platform by shadowing projects, receiving mentorship from senior team members, and owning the configuration of low-complexity projects
• Become familiar with the QGenda system by working on a variety of projects across multiple customer types
• Collaborate with Solution Architects and Senior ICs on implementations to gain an understanding of complex customer requirements and enterprise solution design
• Collaborate with Technical Specialists on implementations to facilitate efficient and standardized configuration of product building blocks
• Collaborate with Project Coordinators and Project Managers on implementations to communicate with customers, maintain project timelines, and mitigate project risks
• Combine logic-based reasoning skills with knowledge of the QGenda platform to consultatively gather customer requirements, and design and configure a solution to meet them
• Test the configured solution and troubleshoot to remove discrepancies between desired and actual functionality
• Analyze multiple possible configurations to select the optimal choice based on the following: best fit for the customer, valid interaction of features, and maintainability
• Utilize internal knowledge base platforms to learn configuration best practices and implement customer solutions accordingly
• Conduct trainings that enable the customer to effectively maximize their use of the product
• Validate the quality and cleanliness of the solution prior to handoff at project end, removing all components used as examples or for testing purposes
• Create robust documentation for each customer to transfer all maintenance knowledge to the respective TAM and CS teams
• Make all applicable updates in project management tools accurately and promptly (e.g., Salesforce, TaskRay, etc.)
• Leverage established internal resources for technical guidance and expertise (e.g., mentors/buddies, Office Hours, 1-on-1s, knowledge base documentation, etc.)
• Engage in client onsite activities during implementation with the aid of a supervising resource
• Communicate to colleagues, direct supervisor, and other leadership within expected, reasonable time frames
• Adhere to all company policies, QGenda workflows, and time-entry requirements
• Complete other duties as directed by a member of QGenda management/leadership

Who You Are 

• Available for full-time employment starting in February/March 2026
• Communicate technical information effectively and understandable to non-technical audiences
• Proactively identify and solve problems and then build sustainable solutions to prevent recurrence
• Manage a project, work to deadlines, and prioritize between competing demands
• Demonstrate personal drive to complete assigned action items and self-assign work as needed
• Demonstrate detail-oriented and organized skill set 
• Experience utilizing Salesforce, or similar CRM software
• Proficiency in Google GSuite Products (Documents, Sheets, Slides)
• Ability to work in a team environment

Experience You Bring 

• Bachelor’s degree in Engineering required
• 0-2 years of work experience
• Ability to travel for customer meetings, conferences, and other industry events
• Experience utilizing Salesforce or similar CRM software as well as Google Suite Products
• Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, Smartsheet

Not Required, but Nice to Have

• SaaS/Software technical configuration and implementation experience 
• Experience/exposure to the healthcare and IT ecosystem

#LI-Hybrid