OSI Digital

Delivers data-driven digital transformation solutions

Field Desktop Support Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeAtlanta, GA, USA$40k - $70k /yr

About the Job

Requirements

At least 3 years of experience in software, hardware, and networking.
Experience providing technical assistance for user questions and issues involving Windows 10 or newer operating systems and Microsoft Office 2010 through Office 365, including M365.
Experience with Windows, M365, PC configuration, and printer configuration.
Bilingual proficiency in English and Korean is required.

Responsibilities

Troubleshoot desktop support issues, configure systems, and install software.
Use a ticketing system.
Review onboarding requests and support tickets, and document issues.
Provide troubleshooting and support to end users for incidents and problems.
Provide technical assistance with password resets, account information, case number information, Adobe Reader issues, browser issues, computer issues, and internet connectivity.
Set up equipment for employee use.
Image computers using a variety of methods.
Install and perform minor repairs on computers and peripheral equipment within the office premises.

Field Desktop Support Tech- Bilingual in English and Korean
Location: Atlanta, GA - 5 days onsite

Responsibilities:

Desktop support experience- troubleshooting, configuration, software installation
Experience with ticketing system
Review onboarding requests, review tickets and document issues
Adept at M365, Windows, Active Directory, ticketing systems
Provide troubleshooting and support to end users on a variety of issues- incidents and problems
Provide technical assistance to the customer (Examples)
- Password reset
- Account information
- Case number information
- Adobe Reader issues
- Brower issues
- Technical computer issues
- Internet connectivity
Set up equipment for employee use
Image computers using a variety of methods
Install and perform minor repairs to computers and peripheral equipment within the office premises

Experience:

Minimum 3 years of experience in software, hardware, and network
Provide technical assistance for user questions/issues on Windows 10, newer OS along with Microsoft Office 2010 through Office 365, M365
Experience with of Windows, M365, PC and Printer configuration
Strong customer service skills, detail oriented, and deadline driven
Strong communication skills and client interfacing skills
Enthusiastic and willing to take initiative
Bilingual in English and Korean is a must

About the Company

OSI Digital

Delivers data-driven digital transformation solutions

OSI Digital provides business and technology solutions that help organizations improve performance by turning data into actionable insights. It designs, develops, and implements new systems and services, and also manages and enhances existing platforms, covering data capture, security, integration, analysis, and optimization across the data lifecycle. The company differentiates itself with a global footprint and a large offshore delivery center in Hyderabad, plus partnerships with top tech providers like Tableau, Salesforce, Oracle, Microsoft, AWS, Dell Boomi, and Red Hat to deliver integrated solutions across multiple industries. Its goal is to accelerate digital transformation for clients—from startups to Fortune 500 companies—by delivering data-driven capabilities that improve outcomes.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Los Angeles, CA
Founded: 1993

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