All Accor

Global hotel management, franchising, loyalty program

IVD Order Taker

Dining, Bar & Counter ServiceConfirmed live in the last 24 hours

Full-timeIsland, MaldivesNo salary listedIn-person

About the Job

Requirements

A college diploma or equivalent qualification is required.
At least two years of similar experience is required.
Previous experience working in the Maldives is required.
Reading, writing, and oral proficiency in English is required.

Responsibilities

Coordinate the day-to-day operation of the outlets.
Monitor operations, support and assist staff, and inform management of pertinent information.
Ensure customer satisfaction.
Print menus when required and upsell Destination Dining.
Ensure proper preparation and presentation of all items.
Greet and briefly converse with guests in their rooms while delivering trolleys or meals.
Set up tables and serve food from trolleys in accordance with departmental standards and procedures.
Uncover and present food to ensure all items are correctly received.
Answer enquiries about In Villa Dining and respond to requests for additional food and beverage services.
Upsell and promote food and beverage offers at every available opportunity.
Collect and neatly stack dirty dishes on trolleys, tables, or trays and remove them from rooms or retrieve them from hallways outside rooms.
Break down trays and trolleys at the stewarding area.
Clean the workstation, including room-service trolleys, hot boxes, and room-service shelves, and maintain department service and storage areas in a clean and tidy condition.
Keep the workstation stocked with appropriate condiments.
Apply necessary precautions in accordance with hotel food-safety and hygiene standards (HACCP).
Report guest feedback, complaints, or other irregularities to management and follow up if necessary.
Assist other Food & Beverage outlets with operations during peak times or when required.
Take full responsibility for setting up Destination Dining and creating a memorable guest experience.

Desired Qualifications

Speaking an additional language is an advantage.

Job Description

Coordinate day-to-day operation of the outlets.
Monitor operations, support and assist staff, and inform management of any pertinent information.
Requires high morals, ethics, organisation, and a high commitment to this role.
Ensure customer satisfaction.
Printing Menus when required and upselling Destination Dining.
Ensure proper preparation and presentation of all items.
Greet and briefly converse with guests in room while delivering trolleys/meals
Set up table and serve food from trolley in accordance to departmental standards and procedures
Uncover and present food to ensure that all items are correctly received.
Answer enquiries with regards to In Villa Dining and responds to requests for additional F&B services
Up-sell and promote food and beverage offers at every available opportunity
Collect and neatly stack dirty dishes on trolley, table, or tray and remove from rooms or retrieve from hall outside of rooms
Break down trays and trolleys at stewarding area
Clean work station including room service trolleys, hot boxes and room service shelves. Maintain department’s service and storage areas in a clean and tidy condition
Ensure that work station is stocked with appropriate condiments at all times
Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
Report guests feedbacks, complaints or other irregularities to management and follow up if necessary
Assist other Food & Beverage outlets with their operations during peak times or when required.
Fully responsible for setting up Destination dining, and create a “WOW EXPERIENCE”.

Qualifications

College diploma or equivalent qualifications
Minimum of 2 years of similar experience
Past experience of working in the Maldives
Good reading, writing and oral proficiency in English language
Able to speak additional language will be an advantage

Additional Information

What is in it for you:

Employee benefit card offering discounted rates in Accor Hotels Worldwide
Develop your talent through learning programs by Academy Accor
Opportunity to grow within your property and across the world!
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

Recently Posted Jobs

Explore more opportunities at All Accor

See more jobs