Teller Supervisor

Summary

Supervises and coordinates activities of tellers engaged in receiving and paying out money and keeping records of transactions in the credit union by performing the following duties.

Essential Functions

• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsible for interviewing, hiring, and training associates; planning, assigning, and directing work; managing performance; rewarding and coaching associates; addressing complaints and resolving problems.
• The Teller Supervisor is responsible for the daily supervision and operational efficiency of the teller line, ensuring excellent member service and adherence to credit union policies and procedures. This role involves overseeing a team of tellers, providing training, support, and guidance to ensure accurate and efficient transaction processing while maintaining a secure and compliant branch environment.
• Supervision and Leadership
  • Supervise a team of tellers, providing direction and support to ensure the efficient functioning of the teller line.
  • Conduct daily performance monitoring, provide coaching, and deliver feedback to tellers to enhance service quality and operational accuracy.
  • Coordinate with the Branch Manager for teller staffing needs, including scheduling and arranging coverage during peak periods.
• Operational Efficiency
  • Assign duties and work schedules to tellers to ensure optimal service delivery and efficient department operation.
  • Oversee teller transactions to ensure accuracy and compliance with all regulations and credit union policies.
  • Consolidate and balance daily teller transactions, ensuring all financial activities are accurately recorded and reconciled.
• Training and Development
  • Train tellers in providing exceptional member service and adhering to credit union procedures and regulatory requirements.
  • Implement and enforce standardized procedures to improve teller line efficiency and service quality.
  • Foster a positive work environment by maintaining open communication, resolving teller-related grievances, and promoting teamwork.
• Member Service
  • Address and resolve member inquiries and complaints promptly, ensuring a high level of member satisfaction.
  • Act as a working teller during peak hours to support member service and maintain efficient branch operations.
  • Promote and cross-sell credit union products and services to members, assisting tellers in identifying sales opportunities.
• Compliance and Security
  • Ensure all teller operations comply with credit union policies, procedures, and regulatory requirements.
  • Monitor and enforce branch security procedures, including controlling access to the vault and ensuring the secure handling of cash and negotiable instruments.
  • Prepare and review daily reports related to teller operations, ensuring accuracy and completeness.
• Support to Branch Operations
  • Assist the Branch Manager with operational tasks related to teller activities, including reporting, cash management, and ensuring adequate supplies of money and negotiable instruments.
  • Support the implementation of branch-level initiatives and procedures as directed by the Branch Manager.
  • Collaborate with the Assistant Branch Manager and Branch Manager to ensure overall branch operational efficiency and member satisfaction.

What You Bring 🎯

• High School Diploma or General Educational Development (GED) required.
• 3 to 5 years of similar or related experience, including prior Teller Supervisor experience in a branch of similar asset size.
• Excellent verbal and written communication, organizational, interpersonal, and time management skills.
• Strong leadership, critical-thinking, and problem-solving skills.

Compensation & Benefits 🎉