Q

Quadient

Digital customer experience management and automation

Field Technician 2

Full-Time
$21.87 - $27.36/hr
Mid
Baltimore, MD, USA
HybridFrequent travel to customer sites, up to 100%, is required.
Field ServiceEquipment Field Service

About the job

Requirements
  • Six or more years of experience in customer service or equivalent experience is preferred.
  • Six or more years of electrical or mechanical installation, troubleshooting, and repair experience is preferred.
  • Ability to read technical diagrams, manuals, and schematics.
  • Proficiency in reading technical diagrams, manuals, and schematics is preferred.
  • Troubleshooting and repairing hardware and electronic components is preferred.
  • Ability to diagnose and repair base-level equipment.
  • Ability to diagnose and repair mid-level equipment.
  • Ability to communicate effectively with customers, sales, and technology teams.
  • Experience with mail-related equipment or parcel lockers is a plus.
  • Ability to identify and resolve problems, work independently, stay organized, multitask, and adapt as priorities change.
  • Valid driver's license with a clean driving record.
  • Ability to lift or move 50 pounds (22 kilograms), with or without accommodation, within OSHA guidelines.
Responsibilities
  • Install, service, or upgrade equipment onsite at customer locations.
  • Configure hardware and embedded software components after installation.
  • Perform advanced configuration and servicing of hardware and software business applications.
  • Facilitate installations of production equipment with project management teams.
  • Diagnose general and advanced technical issues, troubleshoot problems, and identify solutions to ensure equipment and controls function effectively.
  • Carry out expert-level troubleshooting on large equipment.
  • Test equipment to troubleshoot issues.
  • Perform routine maintenance on technology equipment.
  • Provide remote support alongside onsite attendance.
  • Keep clients informed of progress during maintenance or a system outage.
  • Escalate issues in a timely manner.
  • Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions.
  • Train and guide customers on proper product operation and maintenance, including how to use equipment properly.
  • Mentor and guide junior technicians.
  • Share knowledge to support continuous improvement.
  • Maintain tools and equipment used during service calls.
  • Manage stock of replacement parts and equipment.
  • Travel frequently to customer sites, up to 100%.

About the company

Quadient helps businesses manage customer communications and experiences through a cloud platform that automates interactions across channels (email, documents, digital messages) while integrating mail-related solutions and parcel locker services. The product guides the design and routing of automated workflows, delivering messages through preferred channels and coordinating physical mail and parcel logistics via compatible hardware. It differentiates itself by offering an end-to-end suite that combines digital customer experience management with mail and parcel logistics for a connected front-to-back process. The goal is to help businesses improve customer engagement, streamline operations, and shift from relying on physical mail to digital-first, cloud-based solutions that reach customers across channels and parcel deliveries.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Bagneux, France

Founded

1924

Get referred to Quadient

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Digital ARR reached €264 million in July 2026, up 12.9% organically.
  • France's September 1, 2026 e-invoicing mandate already processed over 700,000 invoices.
  • Q1 2026 cash flow turned positive, and H1 2026 free cash flow hit €34 million.

What critics are saying

  • Mail revenue fell 5.7% in H1 2026; installed-base erosion continues into 2027.
  • Lockers are classified held for sale; execution risk hits the 2026 disposal process.
  • OpenText, Smart Communications, and Basware pressure Quadient's software margins and enterprise wins.

What makes Quadient unique

  • France e-invoicing platform registered 950,000 entities by September 2026.
  • Quadient unifies CCM, AP, AR, and AI cash management in one suite.
  • Installed mail relationships still feed cross-sell into digital workflows and subscriptions.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Flexible Work Hours
  • Hybrid Work Options
  • Professional Development Budget
  • Mental Health Support
  • Wellness Program
  • Gym Membership

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
Yahoo Finance
Oct 14th, 2026
Quadient launches AI agent that reads customer emails and acts on them for accounts receivable teams

Quadient, a Paris-listed automation company, has launched an AI agent for accounts receivable (AR) that reads customer emails and prepares the matching actions. The AR email agent identifies customer intent, sorts emails and tickets into payment commitments, invoice questions, and disputes, and sets up responses inside the platform AR teams already use. Quadient says this cuts manual work such as re-entering email requests into AR systems. Organizations choose which actions the agent can take and where human reviewers step in. Every action stays visible and auditable. The tool is available now, on an opt-in basis, to Quadient AR customers. Quadient plans similar agents for accounts payable and customer communications management.

GlobeNewswire
Oct 14th, 2026
Quadient expands agentic AI to accounts receivable, turning customer emails into action.

Quadient expands agentic AI to accounts receivable, turning customer emails into action. October 14, 2026 02:30 ET | Source: QUADIENT New AR email agent reads, understands and acts on customer correspondence, extending Quadient's AI-native finance automation platform while keeping finance teams in complete control PARIS - Quadient (Euronext Paris: QDT), a global automation platform powering secure and sustainable business connections, today announced the launch of its AR email agent, expanding agentic AI capabilities into Quadient's accounts receivable (AR) solution. The new capability reads incoming customer emails, identifies customer intent and prepares appropriate actions, helping finance teams reduce manual work while maintaining control over every customer interaction. Finance teams get a step change in productivity without giving up oversight. The launch is the latest step in Quadient's strategy to build finance automation around purpose-built AI agents rather than add AI features to legacy workflows. It extends an AI-native approach across the Quadient platform, spanning AR, accounts payable (AP), and customer communications management (CCM), to automate finance operations end to end and improve cash flow. From inbox to action, natively Every day, AR teams spend hours reading customer emails, interpreting requests and manually recreating those actions in their AR systems. As email volumes grow, repetitive work limits the time finance specialists can spend on resolving disputes, engaging customers and accelerating collections. Quadient's AR email agent removes this bottleneck. It triages emails and tickets, classifies payment commitments, invoice questions and disputes, and prepares the corresponding actions directly in the platform where AR teams already work. There is no separate tool and no copy-and-paste. Automation with governance built in Organizations decide how the agent operates, which actions are enabled, and where human reviewers step in. Every action remains visible and auditable. "As cash becomes an increasingly strategic lever for business growth amid complexity, accounts receivable teams should be focused on improving cash flow, not recreating information from emails inside another system," said Lilac Schoenbeck, Senior Vice President of Product for Quadient Digital. "The Quadient AR email agent combines the speed of AI with the confidence of human oversight, giving organizations the ability to automate repetitive work while maintaining complete visibility and control. This launch is an important milestone in our broader vision for bringing intelligent AI agents to finance operations." A connected, AI-native finance platform The release of AR email agent marks the next milestone in Quadient's broader expansion of agentic AI across AR, AP and CCM. Quadient plans to introduce additional purpose-built capabilities that address workflow challenges unique to each discipline while creating a more connected digital platform. The AR email agent is globally available for opt-in today for Quadient AR customers. To learn more, visit quadient.com. About Quadient(R) Quadient designs and builds human-centered, AI-driven automation solutions for business communications. Our software empowers hundreds of thousands of customers to create, deliver, and manage world-class communications with speed and ease. From financial automation and customer communications to mail and parcel management, Quadient reduces friction and waste so customers can focus on growth and customer connections. Quadient is listed on Euronext Paris (QDT) and part of the CAC(R) Mid & Small and CAC Technology indexes. Make room for the remarkable at quadient.com. Contacts Joe Scolaro, Quadient Global Press Relations Manager +1 203-301-3673 [email protected] Kaitlynn Cooney, Walker Sands PR Director [email protected]

Yahoo Finance
Oct 12th, 2026
CFOs must scale AI beyond its "easy" first mile as costs rise, says Quadient's Schoenbeck

CFOs are moving past early AI experiments, and the next step is harder: scaling the tools across the business. "The first mile is a very quick mile with AI," Lilac Schoenbeck, senior vice president of Quadient Digital, told CFO Dive. Finance teams must decide whether to buy AI tools or build their own. Buying suits some processes, she said, while bespoke tools can work better where data and rules are unique to a company. Cost is another test. AI expenses often differ from what CFOs expect, so budgeting and tracking resource use are critical to the value gained, Schoenbeck said. She also sees an untapped use for AI in finance offices, which often hold a lasting customer relationship. AI could show how CFO interactions affect upsell, churn, and customer sentiment.

Logistics Manager
Sep 25th, 2026
Quadient sells UK parcel locker network to Royal Mail for $73.5M, exits global business

Quadient is selling its global parcel locker business following a strategic review. The company has agreed to sell its UK network of around 3,000 lockers to IDS Holdco Limited for €65 million. The lockers will join Royal Mail's out-of-home network, with the transaction expected to complete before the end of the 2026 financial year. Quadient has launched a sale process for its remaining operations in Japan and North America. Its smaller European private network will be retained by the company's mail business. The global lockers operation has grown from around 2,000 lockers and €6 million revenue in 2018 to 27,700 lockers worldwide. The business generated €114 million in FY 2025, up 22.4% year on year. The divestment will allow Quadient to focus on digital operations and remove approximately €120 million of planned capital expenditure over five years.

easy software
Sep 16th, 2026
easy software and TRAFFIQX(R) enter into a strategic partnership for international e-invoicing.

easy software and TRAFFIQX(R) enter into a strategic partnership for international e-invoicing. Essen / Kaiserslautern, September 16, 2026 - End-to-end technology instead of siloed solutions: easy software and TRAFFIQX(R) are joining forces to address the growing internationalization and regulation of electronic invoicing processes, which present cross-industry challenges. With the growing obligations regarding e-invoicing in Europe and in numerous other countries worldwide, the demands on companies to map cross-border invoicing processes efficiently and in compliance with the law are increasing. In addition to the processing of structured invoice data, networks such as Peppol and international compliance requirements are gaining in importance. Many companies have so far viewed the introduction of e-invoicing primarily as a compliance project. In fact, however, e-invoicing is increasingly evolving into a strategic infrastructure for international business processes. Anyone who wants to manage different national regulations, Peppol networks, and electronic invoicing standards in the future will need more than just the ability to send or receive e-invoices. What is needed are integrated end-to-end processes that combine compliance and automation. To this end, easy software AG and the TRAFFIQX(R) Network are announcing a strategic partnership for end-to-end e-invoice processing in an international context. The focus is on the integration of the TRAFFIQX(R) e-invoicing platform from b4value.net into the easy invoice processing solution. This integration significantly reduces the effort required for digitization for customers. In the future, companies will benefit from a holistic solution that brings together electronic invoice exchange, regulatory compliance, and the automated processing of incoming invoices into a single integrated process chain. The TRAFFIQX(R) platform provides international e-invoicing standards and network connections, while easy invoicehandles the automated processing, verification, and forwarding of invoices to downstream business processes. Thanks to this integration, companies can handle different e-invoice formats and country-specific requirements without having to fundamentally change existing processes. "The requirements for electronic invoicing processes are becoming increasingly international and complex. That's why customers are looking for comprehensive solutions that take the burden off them. Together with TRAFFIQX(R), we enable our customers to meet regulatory requirements simply and reliably while further automating their invoice processing," says Andreas Zipser, CEO of easy software AG. "TRAFFIQX(R) is an internationally oriented e-invoicing network that interacts with other networks and ensures secure, compliance-compliant document and data exchange. "The partnership between easy and TRAFFIQX(R) opens up powerful automation opportunities for invoice processing, thereby creating tangible added value for our mutual customers," says Jens Fiege, TRAFFIQX(R) Network Manager. The collaboration deliberately goes beyond mere technology integration. The plan is to engage in close cooperation to support companies in their transition to modern e-invoicing processes. This includes joint customer projects, webinars, informational events, and other campaigns focused on e-invoicing, compliance, and process automation. With this planned partnership, easy and TRAFFIQX(R) are strengthening their position in the growing market for electronic invoice processing and laying the foundation for future-proof, international, and legally compliant handling of digital invoicing processes. About TRAFFIQX(R) TRAFFIQX(R) is a network of independent providers serving various core segments to make digitalization accessible to every business. Bundesdruckerei, DATEV, RICOH, SGH, Quadient, b4value.net, and other renowned specialists have joined forces on a common technological foundation to form a unique business network for the exchange of business documents. The technological platform for Germany's leading provider network was developed by b4value.net beginning in 2004 and enables the fast, secure, and error-free exchange of business documents, e-invoices, and other transaction documents between senders and recipients - completely independent of their respective system environments. A redundant network architecture ensures process security and scalability. Since March 2024, DATEV has been the majority shareholder of b4value.net, further strengthening the stability and reliability of the TRAFFIQX(R) network.