Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary:

The Sales Development Representative is responsible for generating quality new business pipeline for the sales force through a combination of inbound & outbound efforts. They also may serve as the main point of contact to build relationships with incoming calls and web inquiries.

Key Responsibilities

• Build rapport with contacts by offering resources (webinar invitations, white papers, relevant blog articles, etc.) and understanding where the prospect is in the buying process

• Transform Marketing leads to sales opportunities that meet a minimum qualification criterion (BANT), by educating and challenging prospective buyers

• Partner with field sales representatives on targeting account planning and competitive strategies

• Engage in outbound prospecting including cold calling and leveraging intent data to generate interest

• Assist in live inbound chats and phone calls and follow-up via phone and email on leads from web, events, email campaigns, etc.; ask for referrals 

• Follow best practices for maintaining Salesforce.com database accuracy and completeness by updating records regularly

• Expand on key buying personas and units in target companies (via internal and external subscription databases, LinkedIn, etc.)

• Engage with social media channels to effectively build relationships and interact with prospects and customers.

Required Qualifications

• Equivalent experience (2+ years)

• Excellent written and verbal communication skills

• Displays a sense of curiosity and problem solving in uncovering prospect/customer needs

• Demonstrated ability to actively listen

• Comfortable reaching out to new contacts via phone and/or other channels and building rapport

• Ability to constantly prioritize work with strong time management skills

• Resourceful and ability to adapt quickly to a changing environment

• Ability to work independently and as part of a team

• Driven to exceed defined individual and team targets and quotas 

• Comfortable with remote and distributed teams, as well as flexible work arrangements

Additional Requirements:

• Salesforce and Lead Management platforms (Outreach, Salesloft…) experience is a plus

• Business-related application skills (e.g., Outlook, Word, Excel, PowerPoint)

• Savvy with social selling, blogging, video, as well as all digital collaboration tools is a plus

Benefits 

• Medical, Dental, and Vision Insurance

• Paid Parental Leave

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off

• 401(k) matching program

• Adoption Assistance 

• Infertility treatments

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.