Store Manager

Description

When you join the StorQuest Self Storage family, you’re tapping into the power of a different kind of brand. As William Warren Group (WWG) companies, StorQuest and William Warren Properties (WWP) seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment you are in the right place.

How You’ll Make a Difference

You’ll have the opportunity to assist guests during some of their most challenging times. You will be called on to make a difference by creating and providing exceptional guest experiences. Individual stories, locations, and experiences may change over time, but the expectation to deliver an amazing guest experience is timeless. 

The Store Manager is the first-line representative to the William Warren Properties customers. This full-time position is responsible for maintaining the daily operations of single or multiple site locations. The position works under the direction of the District Manager. The Store Manager provides services for single or sometimes multiple locations within a District. 

How You’ll Thrive

• Achieves sales objectives and builds revenues through:
• Maximizing conversion of telephone and walk-in inquiries into rentals
• Promoting the William Warren Properties in the community
• Recommending and implementing marketing strategies based on competitor information
• Maintains appropriate financial controls and achieves financial goals by:
• Accurately managing cash and balancing receipts
• Pursuing collections, posting payments, and processing daily bank deposits accurately and timely
• Operating within prescribed budgets
• Following up on delinquent accounts
• Approving and forwarding all invoices as required
• Consistently practices effective customer service techniques through:
• Answering phones in a friendly pleasant, and professional manner
• Greeting customers promptly, enthusiastically and professionally
• Knowing and presenting the features and benefits of the property at all opportunities
• Resolving customer issues in a timely and effective manner
• Maintains timely and accurate administrative processes throughout all job duties by:
• Maintaining accurate records for each customer including contracts, insurance and change of address forms, addendums, and any correspondence to or from customers
• Effectively utilizes computer systems in the Microsoft Windows environment
• Maintaining accurate merchandise inventory
• Keeping auction files updated and accurate; knows the state’s auction lien laws
• Compiling required and assigned reports and projects correctly and timely
• Consulting the Policy & Procedures manual on a regular basis for answers, clarification, and consistency
• Effectively directs Storage Consultants and maintenance workers to assist with successful running of the facility and accomplishment of duties
• Monitors security system and resolves security problems; performs lock checks on a daily basis
• Regularly audits the physical conditions of a facility; performs minor maintenance in accordance with WWP’s maintenance standards as well as working with any contractors hired for minor and major improvements
• Ensures that company standards of cleanliness and appearance are met or exceeded
• Assists customers with truck rentals at some locations
• Performs other duties as assigned; works with minimum supervision; operates effectively on a team

What Makes this Opportunity Awesome

• $22.00 - $24.00 per hour + Competitive Bonus Potential
• Make a difference and have a positive impact.  
• Help people by listening and understanding their challenges.
• Ease concerns and consult with them to find an optimal storage solution that fits their needs. 
• Promote a team-first environment that values guest service and creating happiness.
• Take the lead on team initiatives, learn new skills, build your management capabilities, and take advantage of the many growth opportunities.
• Contribute creatively to the organization’s success by generating new and useful ideas.

About YOU

• 2+ years customer service or sales experience required
• Preferred previous Assistant Manager/Store Manager experience in Self-Storage or retail/hospitality industry 
• Tech Savvy is a plus 
• Experience in Cash Handling is required
• Must be available on weekends 
• A huge passion for guest service and sales
• The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment
• The mentality that there are no spare customers, every experience is as valuable as the next
• A positive, outgoing personality
• An insatiable appetite to learn new things
• Strong accountability combined with strong work ethic and enthusiasm for teamwork
• Experience working in the retail or service industry

Physical Demands and Work Environment

• Ability to walk, bend, stand, and stoop frequently 
• Ability to lift up to 35 lbs. frequently 
• Ability to push up to 50 lbs. frequently 
• Ability to lift above head frequently 
• Ability to work weekends as needed or required 
• Ability to operate tools and maintenance equipment using manual dexterity of hands and arms 
• Ability to communicate in written and verbal format frequently 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and to be able to speak and hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and smell. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. Regular and consistent attendance at the assigned location is required.

At StorQuest, we believe in the talent of our people. It’s our passion and commitment to excellence that drives our vast portfolio of properties to succeed. We take pride in all that we do and all that we represent. It’s what makes us uniquely StorQuest. Ready to create the extraordinary? Come join us!

Additional Perks for eligible employees:

Medical, Dental and Vision

401(k) with Matching Contributions 

Paid Time Off (PTO)

Holiday Perks

Performance-based Bonus

Teambuilding Events & Activities

Employee Assistance Program

Pet Insurance 

The William Warren Properties and StorQuest say NO to drugs

Equal Employment Opportunity

WWP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWP is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

To learn more about our awesome company check us out on Instagram @storquest or Facebook @storqueststorage. Please apply by visiting www.storquest.com/careers