Full-Time

Tech Support Coordinator

Posted on 2/17/2025

KnowBe4

KnowBe4

1,001-5,000 employees

Security awareness training and phishing simulations

Enterprise Software
Cybersecurity

Junior

Sheffield, UK

Category
IT Support
IT & Security
Required Skills
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets

You match the following KnowBe4's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 2 year degree preferred
  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Strong verbal and written communications
  • Excellent time management and organization skills
  • Strong customer service skills
Responsibilities
  • Manage and route support requests through the ticketing system to appropriate technicians
  • Triage incoming support requests, prioritizing and categorizing issues effectively
  • Handle incoming support calls, providing first-line assistance and escalating complex issues
  • Communicate with customers to gather detailed information for accurate issue definition
  • Resolve simple support requests promptly and efficiently
  • Coordinate internal departmental requests, ensuring proper routing and follow-up
  • Maintain the ticketing system by entering email requests and monitoring the queue
  • Ensure timely resolution of support tickets through proactive queue management
Desired Qualifications
  • 1 year of phone customer service experience preferred

KnowBe4 provides security awareness training and simulated phishing exercises to help organizations combat social engineering threats. Their platform is designed to be easy to use and can be quickly implemented, allowing IT professionals to deploy training programs faster than many competitors. The service includes a variety of training modules and phishing simulations that are accessible through a subscription model. A dedicated Customer Success team supports clients during the onboarding process, ensuring a smooth transition without requiring extra consulting hours. The main goal of KnowBe4 is to enhance the security posture of businesses by educating employees about potential cyber threats.

Company Size

1,001-5,000

Company Stage

IPO

Total Funding

$390.1M

Headquarters

Clearwater, Florida

Founded

2010

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for cybersecurity training due to rising AI-powered cyber threats.
  • Recognition as a leader in Security Awareness Training enhances brand credibility.
  • Partnership with Security Journey attracts software companies seeking improved application security.

What critics are saying

  • AI-generated phishing attacks may outpace current training modules.
  • Rapid increase in cybercrime in Africa may strain KnowBe4's resources.
  • Complexity of cyber insurance could affect customer satisfaction and retention.

What makes KnowBe4 unique

  • KnowBe4 offers the world's largest security awareness training and simulated phishing platform.
  • The platform is user-friendly, intuitive, and scalable for busy IT professionals.
  • KnowBe4's rapid deployment is often twice as fast as competitors' offerings.

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Benefits

Financial Security - 3.5% 401k Matching, Company-wide Monthly Bonuses Up To $2,000 A Month, Employee Referral Bonuses, Employee Stock Purchase Program

Health and Wellness - Fully Paid Medical Insurance, Vision and Dental Plans, FSA (Flexible Spending Account), Free Gym Benefits Through Classpass, Virtual Yoga Classes, Free Fresh Fruit Delivered Weekly

Vacation, Time Off and Leave - Open Paid Time Off, National Holidays, Fully Paid Military Leave

Continuing Education - Tuition Reimbursement Up To $5,250 A Year, Certification Completion Bonuses Up To $10,000 A Year

Remote Work Options

Supporting Families - 8-weeks Fully Paid Parental and Adoption Leave, Breast Milk Shipping for Traveling Parents, Adoption Assistance, Fertility Assistance, Knowster Parents Employee Resource Group

On-site Life Coach

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-2%

2 year growth

-2%
VentureBeat
Feb 20th, 2025
The Cyber Insurance Reckoning: Why Ai-Powered Attacks Are Breaking Coverage (And What Comes Next)

This article is part of VentureBeat’s special issue, “The cyber resilience playbook: Navigating the new era of threats.” Read more from this special issue here.Today’s cyber attacks can be paralyzing — and extremely costly — for modern enterprises. Armed with AI, hackers are exploiting vulnerabilities faster than ever.However, standard business insurance products such as general or professional liability policies (errors and omissions, or EO) typically don’t cover losses or damages as the result of breaches or other cyber-related incidents. This makes cybersecurity insurance increasingly critical in 2025 and beyond, particularly as AI transforms (and simplifies) hackers’ methodologies. Cybersecurity-specific insurance policies cover a range of remediation cost and recovery efforts to help enterprises limit damage, recover faster and improve their overall cyber hygiene. But as with any other type of coverage, cyber insurance can be complicated to navigate and full of legalese and loopholes. Let’s go over the basics, why it’s important, what to look for and what trends to expect this year as AI takes center stage. So what does cyber insurance cover?Typically, cyber policies offer coverage for first-party (direct losses) and third-party (outside the business) damages. General coverage includes:. Business interruptions: Lost revenue when an attack takes systems offline;Attack remediation: Incident response, forensic investigations or system repairs;Customer notification and reputation management: Automated alerts when customers’ personally identifiable information (PII) may have been accessed; credit monitoring and breach hotlines; PR work to help repair the brand;Legal expenses: Litigation as the result of a breach (such as lawsuits filed by customers or vendors), what’s known as “duty to defend”;Regulatory action: Investigations that require legal services and potential fines. In the case of ransomware, it’s important to note that, while providers have covered payouts in the past, many are backing off of this practice because hackers are demanding more and regulators are scrutinizing

FF News
Feb 17th, 2025
Over Half Of Africans Fear Financial Losses From Cybercrime, Survey Finds

According to a recent survey conducted by KnowBe4 AFRICA, 58% of respondents are very concerned about cybercrime, a figure which has almost doubled from 29% in 2023. Fear of online fraud and losing money remain their top concern, given the increasing sophistication of AI-assisted cyberthreats.The cybersecurity landscape in Africa is rapidly evolving and presents both significant challenges and opportunities. Africa has seen a notable increase in cybercrime, with ransomware, digital extortion and online scams being particularly prevalent. South Africa, for instance, lost $3 billion to digital banking and mobile app crime in 2023, according to the SA Banking Risk Information Centre. Cybercriminals are using increasingly sophisticated methods, including AI-generated content to impersonate officials and executives, while social engineering attacks become more advanced.In response to these concerns, KnowBe4 conducted a survey to determine how prepared Africans are for cybersecurity threats. This survey, which has been done annually since 2019, polled 800 adults across seven African countries: Morocco, South Africa, Nigeria, Ghana, Egypt, Kenya and Botswana

PR Newswire
Jan 16th, 2025
Knowbe4 Achieves #1 Position In Two Cybersecurity Categories In G2 Winter 2025 Grid Reports

KnowBe4 ranked as the number one Security Awareness Training platform and the number one Security Orchestration, Automation, and Response platformTAMPA BAY, Fla., Jan. 16, 2025 /PRNewswire/ -- KnowBe4, the world-renowned cybersecurity platform that comprehensively addresses human risk management, today announced it has been named the leader in two categories in the G2 Winter 2025 Grid Report: Security Awareness Training (SAT) and Security Orchestration, Automation and Response (SOAR).For the 22nd consecutive quarter, KnowBe4 has secured the top position in the SAT category, achieving the highest overall G2 score of 96 out of 100. This achievement is based on more than 1,964 G2 reviews, showcasing KnowBe4's consistent market leadership for over five years. A remarkable 98% of users rated KnowBe4 four or five stars, with 96% believing KnowBe4 is heading in the right direction and 93% saying they would recommend KnowBe4. The platform's highest-rated features include phishing assessments, continuous assessments, and interactive training.In the SOAR category, KnowBe4's PhishER/PhishER Plus platform has been recognized as the number one leader for the 15th consecutive quarter, marking an incredible three-year achievement. With a satisfaction score of 93 out of 100, PhishER/PhishER Plus leads the SOAR products based on 328 G2 reviews

Security Brief Asia
Jan 16th, 2025
KnowBe4 report links training to fewer data breaches

KnowBe4, a cybersecurity platform focused on human risk management, has released a white paper detailing how security awareness training (SAT) can significantly reduce data breaches.

PRWeb
Dec 21st, 2024
Knowbe4 Secures No. 5 Spot In G2'S List Of Top Companies By G2 Score

Over the past year, we have focused on enhancing our platform, introducing cutting-edge AI-driven features and forming strategic partnerships to stay ahead of evolving cyber threats