Full-Time

Collision Customer Service Representative

AutoNation

AutoNation

5,001-10,000 employees

Automotive retailer selling and servicing vehicles

No salary listed

Plano, TX, USA

In Person

Category
Customer Experience & Support (1)
Required Skills
Sales
Customer Service

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Requirements
  • Proven ability to provide an exceptional customer experience.
  • Ability to set and achieve targeted goals.
  • Being detail-oriented and organized.
  • Demonstrated communication, consultative, interpersonal, and organizational skills.
  • Experience and desire to work with technology.
  • Must have a valid, in-state driver's license with an acceptable, safe driving record.
Responsibilities
  • Greet customers and discuss repair options on the service drive or in the sales department.
  • Document customer repair needs and estimated costs.
  • Seek customer approval for needed repairs.
  • Update customers and internal associates regarding repair status of vehicles while working in partnership with the collision center.
  • Understand basic parameters of collision repair and insurance programs, including direct repair program and non-direct repair program arrangements.
  • Work with other associates on daily planning and release meetings.
  • Process transactions and ensure 100% compliance with all state and federal laws and regulations.
  • Follow up with customers to ensure their expectations have been met.
  • Build rapport with customers to create a base of referrals.
  • Gain superior product knowledge to effectively help customers.
  • Ensure all administrative processes are handled in a timely fashion and in compliance with company policies.
  • Provide an exceptional customer experience to drive loyalty.
Desired Qualifications
  • Prior sales or retail experience is preferred but not required.

AutoNation operates a nationwide network of more than 300 locations that sell and service vehicles for individual customers and businesses. The company has sold over 14 million vehicles to date and earns revenue from vehicle sales as well as service and maintenance offerings. Its model emphasizes customer-focused sales and service processes to deliver a strong buying and ownership experience. AutoNation differentiates itself by leveraging scale and an integrated sales-and-service platform across many locations, enabling consistent customer service and convenience, and by maintaining a visible commitment to social responsibility through the Pink Plate initiative, which has contributed over $40 million to cancer research and awareness. The company’s goal is to provide convenient, reliable car buying and maintenance experiences while supporting cancer research and awareness through its charitable program.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Fort Lauderdale, Florida

Founded

1996

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Simplify Jobs

Simplify's Take

What believers are saying

  • June 2026 acquisitions added Toyota Newnan and three Bay Area luxury stores.
  • July 31, 2026 share repurchases totaled $457 million, shrinking shares and lifting EPS.
  • After-sales technician headcount rose over 2% year over year, supporting mid-single-digit growth guidance.

What critics are saying

  • FTC warning letter on March 11, 2026 targets AutoNation's pricing and add-on disclosures.
  • California title-delay enforcement already hit affiliated stores, risking more injunctions and penalties in 2026.
  • BEV sales fell over 30% in Q2 2026; prolonged mix shift compresses new-car margins.

What makes AutoNation unique

  • AutoNation dominates with 300-plus stores, nationwide scale, and centralized buying power.
  • July 31, 2026: after-sales gross profit hit $607 million, offsetting softer vehicle sales.
  • AutoNation Finance scaled to $2.67 billion, generating record $11 million quarterly profit.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Company News

Yahoo Finance
Jul 31st, 2026
AutoNation Q2 EPS rises to $5.56 as after-sales hits record $607M gross profit

AutoNation reported second-quarter 2026 adjusted earnings per share of $5.56, up from $5.46 a year earlier, marking its sixth consecutive quarter of year-over-year EPS growth. Total revenue was $6.93 billion, down from $6.97 billion in the prior-year quarter. After-sales operations delivered record gross profit of $607 million, driven by 7% growth in customer-pay revenue and 16% increase in wholesale parts revenue. AutoNation Finance generated record profit of $11 million as its portfolio expanded 52% to $2.67 billion. The company deployed $900 million of capital through June, including $457 million in share repurchases and $317 million for acquisitions expected to add approximately $600 million in annual revenue. Management expects second-half EPS growth supported by after-sales, customer financial services and share buybacks.

MarketBeat
Jul 31st, 2026
AutoNation Q2 earnings call highlights.

AutoNation Q2 earnings call highlights. July 31, 2026 Key points. * AutoNation delivered adjusted EPS of $5.56, up from $5.46 a year earlier, despite lower revenue, gross profit and new-vehicle volume. Management expects second-half EPS growth, supported by after-sales, customer financial services, AutoNation Finance and share repurchases. * After-sales reached a record $607 million in gross profit, driven by growth in customer-pay repairs and wholesale parts. The company is expanding technician staffing and expects mid-single-digit after-sales gross-profit growth. * AutoNation Finance profit rose to a record $11 million as its portfolio expanded 52% to $2.67 billion. Strong free cash flow enabled $900 million of capital deployment through June, including buybacks and acquisitions expected to add about $600 million in annual revenue. * Interested in AutoNation? Here are five stocks we like better. AutoNation NYSE: AN reported second-quarter 2026 adjusted earnings per share of $5.56, up from $5.46 a year earlier, marking its sixth consecutive quarter of year-over-year adjusted EPS growth. The company said after-sales operations, customer financial services and capital allocation helped offset lower new-vehicle volume tied in part to battery-electric vehicle sales and prior-year tariff-related demand pull-forward. Total revenue was $6.93 billion, compared with $6.97 billion in the prior-year quarter, while gross profit totaled $1.23 billion, down from $1.28 billion. Adjusted operating income was $343 million, compared with $369 million a year earlier. AutoNation's adjusted SG&A expense was 68.2% of gross profit, improving from 69.8% in the first quarter but above 66.2% a year earlier. Chief Financial Officer Thomas Szlosek said the company expects SG&A as a percentage of gross profit to reach its 66% to 67% target range on a run-rate basis by year-end. He cited expected gross-profit improvement, productivity efforts including artificial intelligence applications, moderating advertising spending and portfolio actions as contributors. After-Sales sets gross profit record. After-sales remained AutoNation's largest gross-profit contributor, producing a record $607 million in gross profit during the quarter. After-sales revenue rose to $1.26 billion from $1.22 billion a year earlier, with customer-pay revenue increasing 7% and wholesale parts revenue climbing 16%. Customer-pay repair orders increased 5%, while warranty repair orders rose 8%. The gains offset lower internal repair activity, which AutoNation tied to its used-vehicle stocking mix and volume. Same-store after-sales gross profit increased 4%, while total after-sales gross profit rose 7%, according to CEO Michael Manley. Szlosek said the after-sales gross margin was 48.1%, compared with 49% in the prior-year quarter, reflecting a greater mix of lower-margin wholesale parts sales. The company said recent commercial wins helped drive wholesale growth, as AutoNation moves toward managing products and brands through a more centralized supply-chain model. Discover more investment Stock Market Holidays Cryptocurrency News Manley said the company views lower internal repair activity and changes in warranty mix as temporary rather than structural. He emphasized AutoNation's efforts to improve customer retention and gain business from older vehicles that may otherwise be serviced by independent repair shops. AutoNation increased same-store franchise technician headcount by more than 2% year over year. Management said technician hiring, retention, training and investments in service-facility layouts and tools are important to supporting mid-single-digit after-sales gross-profit growth. Vehicle margins remain stable as BEV sales decline. New-vehicle unit sales totaled 63,240, down 4% from a year earlier. The decline was driven principally by lower battery-electric vehicle sales, which fell more than 30% year over year, according to Manley. Import sales increased 1%, while domestic sales declined 12% and premium-luxury sales fell 4%. Excluding the battery-electric vehicle effect, premium-luxury sales declined 1%. New-vehicle gross profit per unit was $2,381, compared with $2,785 a year earlier, reflecting higher vehicle costs. Management said new-vehicle profitability has remained within a relatively narrow range for four consecutive quarters. Inventory supply stood at 73 days for domestic vehicles, 66 days for luxury vehicles and 34 days for imports. Used-vehicle gross profit per unit was $1,582, compared with $1,622 a year earlier. AutoNation said used-vehicle sales were constrained by a lower-than-desired mix of vehicles priced below $20,000, while units priced above $40,000 rose 10%. Revenue per used vehicle increased 8%, and management said profitability in the higher-priced category was more than double that of the rest of its used business. The company internally sourced about 90% of its used-vehicle inventory and expects off-lease vehicle supply to increase meaningfully in the second half. Szlosek said certified pre-owned sales accounted for close to 20% of used sales during the first half, up from roughly 15% in the prior-year period. Finance business scales and cash flow supports capital returns. Customer Financial Services gross profit was $358 million, down from $368 million a year ago as lower retail unit volume offset stronger per-unit results. CFS gross profit per vehicle increased about 3% to $2,799. AutoNation said roughly three-quarters of vehicle sales included a finance contract, and customers purchased an average of two products per vehicle. AutoNation Finance generated a record $11 million of profit in the quarter, compared with $2 million a year earlier. Its portfolio grew 52% to $2.67 billion, while quarterly originations were $485 million. The captive finance business represented 11% of total vehicle sales and 18% of sales financed during the quarter. AutoNation also completed a roughly $550 million asset-backed securities transaction in June, bringing the portfolio to 91% debt-funded. Adjusted free cash flow totaled more than $180 million in the quarter and $439 million in the first half, up 11% from the prior-year period. Through June, AutoNation deployed $900 million of capital, including $457 million for share repurchases, $317 million for acquisitions and $126 million in capital expenditures. The acquisitions included Toyota of Newnan in Georgia and three premium-luxury stores in the San Francisco Bay Area. The acquired stores are expected to contribute approximately $600 million in annual revenue and about 9,700 new and used vehicle sales. Looking ahead, Manley said the company expects adjusted EPS growth in the second half, supported by stable vehicle profitability, growth in after-sales and CFS, AutoNation Finance's expansion and a lower share count. He said AutoNation expects customer-pay after-sales business to deliver continued mid-single-digit growth and plans to continue returning residual cash flow to shareholders while pursuing acquisitions that meet its return-on-invested-capital criteria. About AutoNation (NYSE:AN). AutoNation, Inc is the largest automotive retailer in the United States, operating a network of franchised new vehicle dealerships, pre-owned vehicle superstores and collision-repair centers. The company offers a comprehensive range of automotive products and services, including the sale of new cars and light trucks from leading manufacturers, certified pre-owned vehicles and a wide selection of used models. In addition to retail vehicle sales, AutoNation provides financing, insurance and extended service contracts through its in-house financial services division, as well as genuine and aftermarket parts, factory-recommended maintenance and collision-repair services. Headquartered in Fort Lauderdale, Florida, AutoNation was founded in 1996 by entrepreneur H. This instant news alert was generated by narrative science technology and financial data from MarketBeat in order to provide readers with the fastest reporting and unbiased coverage. Please send any questions or comments about this story to [email protected]. Before you consider AutoNation, you'll want to hear this. MarketBeat keeps track of Wall Street's top-rated and best performing research analysts and the stocks they recommend to their clients on a daily basis. MarketBeat has identified the five stocks that top analysts are quietly whispering to their clients to buy now before the broader market catches on... and AutoNation wasn't on the list. While AutoNation currently has a Moderate Buy rating among analysts, top-rated analysts believe these five stocks are better buys. Tesla, Nvidia, and Google helped shape the last era of market growth, but the next wave could come from a new group of companies. Inside this report, you'll find 7 stocks that could play a major role in the next tech-driven market boom.

Good Car Bad Car
Jul 27th, 2026
Trending reports.

Trending reports. July 27, 2026 TLDR: Stellantis named Matt VanDyke CEO of Ram effective July 20 and Branden Coté CEO of Jeep effective August 3, changing leadership at its two most profitable North American brands in one announcement. Neither comes from product or engineering. VanDyke arrives from Shift Digital by way of FordDirect and Ford marketing; Coté arrives from AutoNation. Both report to Tim Kuniskis, and Stellantis reports Q2 results on Thursday. Two brands changed hands in a single release on July 20. Matt VanDyke became CEO of Ram the same day, arriving from the presidency of Shift Digital after running FordDirect and heading US marketing and Lincoln global marketing at Ford. Branden Coté becomes CEO of Jeep on August 3, joining from AutoNation, where he was a brand president, with two decades across OEM and dealer retail operations. Neither hire comes from product development or engineering, and for Ram and Jeep that is a deliberate signal. These are the brands that carry Stellantis North American profit, and the company has chosen to hand them to executives whose careers are in marketing, dealer networks and digital retail. The implied diagnosis is that the vehicles are not the problem and the way they reach buyers is. Bob Broderdorf, who had led Jeep since February 2025, is taking medical leave, so the Jeep change is not a performance decision. The Ram succession is cleaner: VanDyke takes a brand Tim Kuniskis had been running alongside his wider remit since July 2025. Both new CEOs report to Kuniskis, who keeps American brands and North American marketing and retail strategy, under CEO Antonio Filosa. Ten days is the gap between the announcement and Stellantis reporting second-quarter results on Thursday, and the two are worth reading together. Q2 shipments came in around 1.6 million, up roughly 10%, with North America up sharply, so the incoming pair inherit recovering volume rather than a rescue. The question the results will start to answer is how much of that recovery came from restocking dealers and how much from selling to customers, which is precisely the distinction two retail operators were hired to manage. GCBC has tracked the FaSTLane plan since the Auburn Hills investor day, and this is what its execution phase looks like from the outside: the strategy stops being a deck and becomes two people responsible for the brands that have to fund it. Jeep and Ram do not get a grace period, because Thursday's numbers were set before either of them arrived and the next set will not be.

Automotive News
Jun 23rd, 2026
AutoNation buys 3 premium-luxury dealerships to expand California footprint

AutoNation buys 3 premium-luxury dealerships to expand California footprint June 23, 2026 12:51 PM EDT

Business Wire
Jun 23rd, 2026
The Presidio Group exclusively advised Fletcher Jones Automotive Group on the sale of Porsche, Mercedes-Benz and Audi dealerships in Northern California to AutoNation.

The Presidio Group exclusively advised Fletcher Jones Automotive Group on the sale of Porsche, Mercedes-Benz and Audi dealerships in Northern California to AutoNation. FREMONT, Calif.-(BUSINESS WIRE)-The Presidio Group LLC ("Presidio"), an independent merchant banking firm focused on mergers and acquisitions, capital raising and investments in the automotive retail and consumer mobility sectors, exclusively advised Fletcher Jones Automotive Group ("Fletcher Jones") on the sale of Fletcher Jones Motorcars (Mercedes-Benz) of Fremont, Audi Fremont and Porsche Fremont in Fremont, Calif., and their related real estate, to AutoNation Inc. ("AutoNation") ("NYSE: AN"). The transaction closed June 22. "Demand remains strong for Mercedes-Benz, Audi and Porsche stores as buyers look to expand in key markets." - George Karolis, president of The Presidio Group Share This Northern California divestiture comes on the heels of Fletcher Jones' March acquisition of Mercedes-Benz of Beverly Hills, which bolstered the dealership group's already-significant Southern California footprint and was also facilitated by The Presidio Group. With the moves, Fletcher Jones continues to align its dealership portfolio with its long-term strategic goals. "When we decided to sell these stores as part of our regimented portfolio management initiatives, we set out to find a buyer that would provide the right level of care for the dealerships and their employees and customers," said Keith May, president of Fletcher Jones Automotive Group. "Having sold two stores to AutoNation in 2025, we had strong confidence in its ability to represent these great luxury brands. This is our third transaction with Presidio, our trusted partner, in less than a year, and their team delivered once again, with their utmost professionalism and expertise ensuring another smooth close." For AutoNation, one of the largest dealership groups in the U.S., the acquisition builds on its existing presence in Northern California with a focus on premium brands. "This acquisition strengthens our premium luxury portfolio in a highly attractive California market and reflects our disciplined approach to deploying capital into high-quality assets," AutoNation CEO Mike Manley said. Presidio is among the most active of the industry's top buy-sell firms when it comes to the sale of luxury-brand dealerships and locations in California. The firm has advised on more than 130 transactions involving luxury franchises, nearly 42% of its all-time deal activity. With this sale, Presidio also has advised on transactions involving 44 California dealerships. "We were honored to represent Fletcher Jones, one of the most iconic luxury dealership groups in the country, in this sale," said George Karolis, president of The Presidio Group. "Their trust in the Presidio team and confidence in our ability to forge relationships with the industry's biggest and best retailers like AutoNation is truly gratifying. With our track record, including transactions involving 24 Mercedes-Benz dealerships, Presidio is proud of the deep expertise we've developed in high-end, luxury automotive M&A." This transaction also demonstrates how ongoing portfolio management activity is creating meaningful opportunities for both buyers and sellers. "Disciplined portfolio management continues to bring well-positioned luxury assets to market," Karolis said. "Those assets are drawing intense interest from the largest and most sophisticated buyers, particularly in California, one of the most competitive markets in the country. Demand remains strong for Mercedes-Benz, Audi and Porsche stores as buyers look to expand in key markets." The Presidio Group provided exclusive M&A advisory services to Fletcher Jones Automotive Group through its wholly owned investment bank, Presidio Merchant Partners LLC. About Fletcher Jones Automotive Group Since 1946, Fletcher Jones Automotive Group has been a luxury automotive retail standard bearer in the U.S. Founded by Fletcher Jones Sr. with a single store in downtown Los Angeles, the group has grown over the past 80 years into one of the most respected and renowned luxury dealership groups in the country. Home to the nation's No. 1 Mercedes-Benz and Audi locations, Fletcher Jones has become synonymous with 5-star service, top-of-the-line quality and an unwavering commitment to customers. The group offers a comprehensive suite of services, including new and used vehicle sales, expert financing and leasing, service and maintenance, parts and electric vehicle expertise. To learn more, visit www.fletcherjones.com. About AutoNation Inc. AutoNation, one of the largest automotive retailers in the United States, offers innovative products and exceptional services as part of a portfolio of comprehensive solutions for our customers and their automotive needs. With a nationwide network of dealerships strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services. Through DRV PNK, we have raised over $50 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our associates, customers and the communities we serve. Please visit www.autonation.com, investors.autonation.com and www.x.com/autonation, where AutoNation discloses additional information about the company, its business and its results of operations. About The Presidio Group LLC The Presidio Group was founded in 1998 with the simple mission to relentlessly put the interests of its clients first. By steadfastly adhering to this philosophy, the firm has earned the trust of clients throughout the United States. During their careers, the professionals at Presidio have collectively closed more than 320 transactions for over $22.0 billion. The Presidio Group, based in Denver and Atlanta, publishes research, industry insights and data reports about the automotive retail landscape. Presidio Merchant Partners LLC is a subsidiary of The Presidio Group LLC and is a member of FINRA and SIPC. For more information on Presidio, visit www.thepresidiogroup.com.