Federal Solutions Engineer @ Mark43

Mark43 is approved to hire in Canada, the UK, and 40 U.S states, including AL, AZ, CA-excluding San Francisco, CO, CT, DC, DE, FL, GA, IA, ID, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, NE, NV, NH, NJ, NM, NY, NC, OH, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA, and WI. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. 

We are seeking a Federal Solutions Engineer to join our team. A background in public safety is strongly preferred. This role requires close collaboration with several different internal teams at Mark43. You will be responsible for pre-sales scoping and implementing software solutions that meet the needs of clients. To be successful in this role, you will need to establish a personal rapport with potential and current customers, vendors, and partners. You will need a deep understanding of the federal market as well as an understanding of the technical requirements that will ensure the success of our product deployments to federal agencies.

What You’ll Do

Identify customer needs and develop solutions that meet their requirements. 
Work alongside other sales team members to present products to clients and answer any technical questions they may have. 
Analyze client requirements and determine if a potential customer is a good fit for Mark43. 
Outline anticipated timelines for projects by leveraging internal resources and determining the most efficient processes. 
Create documentation for project bids, including estimated timelines, costs, and potential risks.
Develop practical demonstrations of proposed solutions.
Test newly implemented software and correct any programming flaws that lead to system issues. 
Conduct engaging product demonstrations of Mark43 software to federal clients, showcasing its features, functionality, and benefits.
Tailor demonstrations to address specific agency needs, emphasizing how our solution aligns with federal requirements.
Develop a deep understanding of Mark43 software, including its architecture, integrations, and customization capabilities.
Provide technical guidance to clients during pre-sales discussions and post-sales implementation.
Collaborate with federal clients to gather detailed requirements for their law enforcement, public safety, and criminal justice systems.
Translate client needs into technical specifications and use cases.
Design customized solutions that meet federal customer needs and requirements.
Develop technical proposals, including detailed specifications, architecture diagrams, and implementation plans.
Stay informed about federal regulations, security standards (e.g., FISMA, FedRAMP), and compliance requirements.
Ensure that our software aligns with federal security and privacy guidelines.
Work closely with product management and engineering teams to ensure alignment of federal strategies with product capabilities.
Collaborate with cross-functional teams to address client feedback and enhance our software offerings.

What You’ll Need

Bachelor’s degree in Computer Science, Engineering, or related field.
8+ years of experience as a Solutions Engineer, Sales Engineer, or similar role.
Proficiency in presenting technical concepts to both technical and non-technical audiences.
Familiarity with federal procurement processes and the unique challenges of working within the federal marketplace.
Strong problem-solving skills and ability to adapt to changing requirements.
Experience developing IT and cloud infrastructure. 
Up-to-date understanding of best practices regarding system security measures.
Experience with software engineering, customer experience, and design architecture.
Advanced understanding of business analysis techniques and processes.
Project management and leadership skills are preferred.

What You Can Expect From Us

A competitive salary and benefits package.
Opportunities for professional growth and development.
Meaningful work that contributes to public safety and national security.
To work in a supportive environment dedicated to growing your professional skillset and access to the necessary skills to do so.

Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.

As a part of Mark43’s security measures all employees must: Engage in appropriate use of the company’s electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.

Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation.

Federal Solutions Engineer

Mark43

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