Assistant Manager

Job Description

We are seeking a dynamic and motivated Assistant Manager to join our team in Jonestown, PA. As an Assistant Manager, you will play a crucial role in supporting the store manager in daily operations, team leadership, and ensuring exceptional customer service.

• Assist in overseeing daily store operations and ensure smooth functioning of all departments
• Lead, motivate, and mentor team members to achieve individual and store goals
• Implement and maintain company policies, procedures, and standards
• Resolve customer issues and complaints in a professional and timely manner
• Participate in inventory management, including ordering, receiving, and stocking merchandise
• Assist in creating staff schedules and managing payroll
• Contribute to sales growth through effective merchandising and promotional strategies
• Ensure store cleanliness, organization, and safety standards are met
• Support loss prevention efforts and maintain store security
• Collaborate with the store manager on budget management and cost control measures

Qualifications

• Strong leadership skills with the ability to motivate and develop team members
• Excellent customer service skills and a passion for delivering exceptional experiences
• Proficient problem-solving abilities and decision-making skills
• Outstanding verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in basic computer applications and point-of-sale systems
• Flexible availability, including evenings, weekends, and holidays
• Knowledge of retail operations, customer service best practices, and sales techniques
• Ability to stand for extended periods and lift up to 25 pounds

Additional Information

· Depth perception

· Ability to differentiate between hot and cold surfaces

Temperaments

· The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions

Physical Requirements including, but not limited to the following:

Standing

· Most tasks are performed from a standing position

Walking

· For short distances for short durations

Lifting

· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck

· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'

· Cases are usually lifted from floor and stacked onto shelves up to 72high

Carrying

· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves

· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store

· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray

Pushing

· To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push

· Trays may also be pulled

Climbing

· Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance

Stooping/Bending

· Forward bending at the waist is necessary at the pizza assembly station

· Toe room is present, but workers are unable to flex their knees while standing at this station

· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day

· Forward bending is also present at the front counter and when stocking ingredients

Crouching/Squatting

· Performed occasionally to stock shelves and to clean low areas

Reaching

· Reaching is performed continuously; up, down and forward

Hand Tasks

· Eye-hand coordination is essential; use of hands is continuous during the day

· Frequently activities require use of one or both hands

· Shaping pizza dough requires frequent and forceful use of forearms and wrists